Operations Features

Bruce Hamilton's picture
Bruce Hamilton
Most often when we think of a wheel, it’s in the context of transportation, one of the more obvious and ever-present of the 7 wastes in lean. In fact, the first likely use of a wheel and axle was...
Bruno Scibilia's picture
Bruno Scibilia
Genichi Taguchi is famous for his pioneering methods of robust quality engineering. One of the major contributions that he made to quality improvement methods is Taguchi designs. Designed...
William A. Levinson's picture
William A. Levinson
‘Sitting is the new smoking” is a common new adage. James Levin, M.D., of the Mayo Clinic explains, “Too much sitting also seems to increase the risk of death from cardiovascular disease and cancer...
NIST's picture
NIST
To any of his sports-fan colleagues, NIST mathematician and computer programmer Vernon Dantzler might have been somewhat of a celebrity. Dantzler had been a professional baseball player, and a star...
Harish Jose's picture
Harish Jose
The world of systems is very wide and deep, and this column can’t be perfect and all-encompassing. My goal here is to emphasize that solutions based on incomplete models lead to incomplete...
Thomas Kochan's picture
Thomas Kochan
Politicians have traditionally paid lip service to the plight of the worker, but with working class struggles at the top of the new administration’s fix-it list, we will likely hear them talking...
Christine Schaefer's picture
Christine Schaefer
Last month, 2001 Baldrige Award-winning University of Wisconsin-Stout hosted a lively campus engagement session. (See for yourself via this video of the live-streamed event, which kicked off with...
Taran March @ Quality Digest's picture
Taran March @ Quality Digest
Before my bosses get wind of the artificial intelligence (AI) platform Quill (“perfectly written, meaningful narratives indistinguishable from a human-written one”) and decide its 18-month ROI...
Jeffrey Phillips's picture
Jeffrey Phillips
The attempt to eliminate noise from an operating system or a business process is an interesting and perhaps worthwhile challenge, until one considers the question: What is the real signal? What is...
Ryan E. Day @ Quality Digest's picture
Ryan E. Day @ Quality Digest
Sponsored Content In a TED Talk, Geordie Rose, co-creator of the D-WAVE quantum computer, said, “Humans use tools to do things. If you give humans a new kind of tool, they can do things they couldn...
Roger Jensen's picture
Roger Jensen
For several decades, manufacturers have been pursuing lean on their shop floors to reduce costs and improve lead times through waste elimination and process improvement. They have been less...
Christopher Martin's picture
Christopher Martin
Recently, during one of my many adventures across the internet, I stumbled across a photo that struck me. It depicts an aisle of a U.S. drugstore, where nearly every single product facing has a tag...
Jean-Noel Barrot's picture
Jean-Noel Barrot
Operating a small business, the backbone of the U.S. economy, has always been tough. But small businesses have been disproportionately hurt by the Great Recession, losing 40 percent more jobs than...
Mark Whitworth's picture
Mark Whitworth
Layered process auditing (LPA) is a quality management approach increasingly used by manufacturing and service companies alike to address a gap in traditional product-oriented approaches. When...
Eston Martz's picture
Eston Martz
The language of statistics is a funny thing, but there usually isn’t much to laugh at in the consequences that can follow when misunderstandings occur between statisticians and nonstatisticians. We...
Stefan Geib's picture
Stefan Geib
While the fallout of the United Kingdom’s decision to exit the European Union has sent shockwaves throughout the political and economic world, Brexit is merely a footnote in the global supply chain...
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
When the circus ringmaster wails, “...and children of all ages,” he is speaking to me. I love the circus. When it came to my rural hometown when I was a boy, it was an all-consuming experience that...
Bruce Hamilton's picture
Bruce Hamilton
Here is an article I wrote 10 years ago, recently resurrected from the lost letter file. I can’t remember why I wrote it or for whom. Originally titled, “What is Kaizen?” the article still...
Jesse Lyn Stoner's picture
Jesse Lyn Stoner
Goal setting is powerful. No doubt about it. Research shows you are likely to perform at a higher level if you set smart goals. But how do you know what are the right goals to set? Goals...
Tim Lozier's picture
Tim Lozier
When it comes to quality management, it’s not just about the requirements. As companies register to ISO 9001:2015, we see an additional shift. Not only are management system requirements changing...