Training Features

Michelle LaBrosse's picture
Michelle LaBrosse
Jane is an amazing photographer, but her family feels her photography skills aren’t going to help her earn a living. Consequently, she was offered a job in her sister-in-law Kerry’s company calling...
Jim Benson's picture
Jim Benson
If you are reading this, you are likely human. Congratulations; I’m human, too. Everyday we all wake up and wonder what the day will bring. We wonder who we will meet, what conversations we will...
Taran March @ Quality Digest's picture
Taran March @ Quality Digest
There’s a lot of power and even nobility in the word “resolution.” But when it shows up accompanied by the trickster phrase “new year’s,” it's like a solemn king preceded by a capering jester. With...
John Killam's picture
John Killam
A U.S. Air National Guard veteran, a high school dropout, a person with a background in sales, and a family man who hadn’t been in a classroom for 20 years; four men on very different paths that...
Anonymous's picture
Arend Hintze
The common and recurring view of the latest breakthroughs in artificial intelligence (AI) research is that sentient and intelligent machines are just on the horizon. Machines understand verbal...
Michelle LaBrosse's picture
Michelle LaBrosse
When you’re knee-deep in the logistical details of managing a project team, it can be easy to lose sight of the big picture: your organization’s vision. Here at Cheetah Learning, we use...
Mike Richman's picture
Mike Richman
In the quality profession today, the term “guru” tends to be thrown around with reckless abandon, more often than not self-referentially by the “guru” him- or herself. Don’t get me wrong; there are...
Mike Figliuolo's picture
Mike Figliuolo
It’s called “work” for a reason. Most days we’re able to “work” through it and find enjoyment in what we do, but occasionally we’re faced with a grind that saps our strength and threatens to derail...
NIST's picture
NIST
The U.S. Commerce Secretary, Penny Pritzker, has named four organizations as the 2016 recipients of the Malcolm Baldrige National Quality Award, the nation’s highest presidential honor for...
Christian Wolcott's picture
Christian Wolcott
T he following is for mature quality audiences only. Is it unwise to take people who are new to lean on a tour of a Toyota facility running at top efficiency? Is the sight of a glossy, mature lean...
Kevin Meyer's picture
Kevin Meyer
“Things which matter most must never be at the mercy of things which matter least.” —Johann Wolfgang von Goethe Like most people, I maintain a fairly long to-do list of personal and professional...
Michelle LaBrosse's picture
Michelle LaBrosse
Let’s say you’ve found the perfect mix of people to staff your new project. They get along great together. They’re all top performers in their respective fields. They’re all gung-ho to get going....
Bruce Hamilton's picture
Bruce Hamilton
I was lucky that the first boss I ever had (at age 13) had much to teach at a point when I had much to learn. Chris M. was a brilliant but illiterate Italian immigrant and fisherman who had built a...
Jeff Sanford's picture
Jeff Sanford
Since  we at Humantech developed an entire software-as-a-service (SaaS) offering to help our clients streamline the ergonomics process, a recent article in the Harvard Business Review gave me...
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Festo Didactic
Manufacturing in the United States and Canada is marked by negative stereotypes left behind from 1955. Repetitive and simplistic duties in grimy workplaces, without a chance to change or advance a...
The Un-Comfort Zone With Robert Wilson's picture
The Un-Comfort Zone With Robert Wilson
Over the years, I’ve beaten myself up over business breakdowns, lost relationships, and countless other failures. I would only look at what I’d done wrong and where I was at fault. And, of course,...
Knowledge at Wharton's picture
Knowledge at Wharton
Steve Klasko, president of Thomas Jefferson University and CEO of Jefferson Health, is the co-author of We Can Fix Healthcare (Mary Ann Lieber Inc., 2016) with Wharton adjunct professor Gregory P....
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
Francie Johnsen is my very favorite pharmacist. When the petite, redheaded bundle of energy first came to work at the Eckerd Pharmacy (now CVS) near my home, she encountered a store spirit painted...
Michelle LaBrosse's picture
Michelle LaBrosse
According to well-known business executive Don Tapscott, the technological development that will most affect the way we live in the next few decades is not the newest iPhone, or flying drones, or...
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John Maxwell
Have you ever considered the time investment required of some of the world’s greatest achievements? • It took 26 months to build the Eiffel Tower. • It took Da Vinci four years to paint the Mona...