Innovation Features

Jim Benson's picture
Jim Benson
If you are reading this, you are likely human. Congratulations; I’m human, too. Everyday we all wake up and wonder what the day will bring. We wonder who we will meet, what conversations we will...
Taran March @ Quality Digest's picture
Taran March @ Quality Digest
There’s a lot of power and even nobility in the word “resolution.” But when it shows up accompanied by the trickster phrase “new year’s,” it's like a solemn king preceded by a capering jester. With...
Matthew Pasek's picture
Matthew Pasek
For most of human history, people have been terrified by lightning. Frightening bolts from above, lightning was considered a tool of the gods to smite mortals for their hubris (or their unfortunate...
Tannaz Mirchi's picture
Tannaz Mirchi
With airfares at their lowest point in seven years and airlines adding capacity, this year’s holiday air travel is slated to be 2.5 percent busier than last year. The system we use to coordinate...
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
It started out as a lackluster taxi ride from the airport to the hotel. But it turned regal and elegant the second I hailed the next taxi as I exited Charlotte Douglas Airport. The Crown Cab that...
Anonymous's picture
Arend Hintze
The common and recurring view of the latest breakthroughs in artificial intelligence (AI) research is that sentient and intelligent machines are just on the horizon. Machines understand verbal...
Vijay Iyer's picture
Vijay Iyer
As the director of the structural heart team at Kaleida Health’s Gates Vascular Institute in Buffalo, New York, I perform minimally invasive, endovascular surgeries to repair structural defects of...
Jeffrey Phillips's picture
Jeffrey Phillips
I love innovation. I love all facets of it: the discovery of needs, creativity, unique solutions, and the realization of ideas as new products and services. But what concerns me sometimes is the...
Kara Baskin's picture
Kara Baskin
Care.com co-founder Donna Levin played a key part in that company’s growth, and the passion was personal. Levin’s work plans were curtailed when her son was 11 weeks old and had a seizure following...
Siddharth Dhomkar's picture
Siddharth Dhomkar
With the amount of data storage required for our daily lives growing, and available technology becoming saturated, we’re in desparate need of a new method of data storage. The standard magnetic...
Jacob Henshaw's picture
Jacob Henshaw
With the amount of data storage required for our daily lives growing, and available technology becoming saturated, we’re in desparate need of a new method of data storage. The standard magnetic...
Mike Richman's picture
Mike Richman
In the quality profession today, the term “guru” tends to be thrown around with reckless abandon, more often than not self-referentially by the “guru” him- or herself. Don’t get me wrong; there are...
Kevin Meyer's picture
Kevin Meyer
“Excellent firms don’t believe in excellence—only in constant improvement and constant change.”—Tom Peters The plan-do-study-act (PDSA) cycle is the core component of continuous improvement...
Ryan E. Day @ Quality Digest's picture
Ryan E. Day @ Quality Digest
Sponsored Content Although more than 140 years old, Colonna’s Shipyard Inc. has not stood still with respect to modernization. Colonna’s has made the capital investments necessary to improve...
Dan Jacob's picture
Dan Jacob
You’ve identified a fledgling quality initiative to fix the bottlenecks in your processes. Or perhaps you need that application with the latest technology that is sure to improve performance. You...
NIST's picture
NIST
The U.S. Commerce Secretary, Penny Pritzker, has named four organizations as the 2016 recipients of the Malcolm Baldrige National Quality Award, the nation’s highest presidential honor for...
NIST's picture
NIST
The National Institute of Standards and Technology (NIST) has released the Federal Laboratory Technology Transfer, Fiscal Year 2014, Summary Report to the President and Congress. Including...
Annette Franz's picture
Annette Franz
Weology. What is it? If you guessed that it sounds like “the study of we,” you’re pretty close. The name of the concept stems from a Muhammad Ali poem, which simply goes like this: “Me... we.”...
Mike Richman's picture
Mike Richman
Hard as it may be to believe, a close analysis of our extensive trove of behavioral data on the Quality Digest user group indicates that more than a handful of you don’t regularly watch our regular...
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
We bought a new house in a real nice neighborhood. The house was perfect except for one important feature—it came with a yard! I do not like yard work, and my wife does not like yard work. I travel...