Quality Features

Mark Whitworth's picture
Mark Whitworth
Layered process auditing (LPA) is a quality management approach increasingly used by manufacturing and service companies alike to address a gap in traditional product-oriented approaches. When...
Eston Martz's picture
Eston Martz
The language of statistics is a funny thing, but there usually isn’t much to laugh at in the consequences that can follow when misunderstandings occur between statisticians and nonstatisticians. We...
Paul Blanchard's picture
Paul Blanchard
Cars, buildings, computer chips, you and me, and the air we breathe—everything is made of atoms. We learn this in elementary school, because, well, it’s an elementary fact. But for most of our...
Stefan Geib's picture
Stefan Geib
While the fallout of the United Kingdom’s decision to exit the European Union has sent shockwaves throughout the political and economic world, Brexit is merely a footnote in the global supply chain...
Greg Anderson's picture
Greg Anderson
Like it or not, the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) is here. MACRA created the new Quality Payment Program, comprised of two pathways to higher quality: the Merit-Based...
Michelle LaBrosse's picture
Michelle LaBrosse
Jane is an amazing photographer, but her family feels her photography skills aren’t going to help her earn a living. Consequently, she was offered a job in her sister-in-law Kerry’s company calling...
Donald J. Wheeler's picture
Donald J. Wheeler
Good measurements are like apple pie and motherhood. Who could ever be against having good measurements? Since we all want good measurements, it sounds reasonable when people are told to check out...
Annette Franz's picture
Annette Franz
Do you know what it takes to stay ahead of the competition? Is that one of your business goals? Recently I was interviewed by someone for an article she was writing, and one of the questions was...
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
When the circus ringmaster wails, “...and children of all ages,” he is speaking to me. I love the circus. When it came to my rural hometown when I was a boy, it was an all-consuming experience that...
Catherine Beare's picture
Catherine Beare
Sponsored Content Although efforts have been made to create policies that support a bias-free workplace, there is still a considerable way to go toward achieving the gender equality that...
Mike Richman's picture
Mike Richman
The first QDL episode of February was filled to the brim with timely news items, thought-provoking articles, and a great interview with Pam Bethune of DEKRA, who chatted with us about the meaning of...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
In case you missed it, last week’s Quality Digest Live contained some great articles and discussion between myself and my co-host, Quality Digest publisher in chief Mike Richman. In the show, we...
Laurel Thoennes @ Quality Digest's picture
Laurel Thoennes @ Quality Digest
Automakers, suppliers, and tech companies are in a flurry to transform vehicles into connected devices and distribute the content to drivers and passengers. Corning Inc.’s transformation plans...
Bruce Hamilton's picture
Bruce Hamilton
Here is an article I wrote 10 years ago, recently resurrected from the lost letter file. I can’t remember why I wrote it or for whom. Originally titled, “What is Kaizen?” the article still...
Quality Transformation With David Schwinn's picture
Quality Transformation With David Schwinn
My wife, Carole, just gave me a shirt emblazoned with, “The good thing about science is that it’s true whether or not you believe in it.” It reminded me of an important phenomenon that has been...
Pam Bethune's picture
Pam Bethune
One of the newest parts of ISO 9001:2015 and related management standards are the concepts of context and interested parties. What do these mean, and how can you apply them to your organization...
Daniel Blake's picture
Daniel Blake
Pulling out of a country is an expensive proposition for a multinational firm, but it is sometimes required for the corporate bottom line. If the host country changes laws or even expropriates a...
Mary McAtee's picture
Mary McAtee
Sponsored Content Technical and commercial media sources are constantly discussing how design safety and security has not kept pace with quickly evolving technologies. Pundits are pointing to...
Julie Winkle Giulioni's picture
Julie Winkle Giulioni
It’s been nearly 50 years since Stanley Kubrick introduced HAL (Heuristically programmed ALgorithmic computer) in the science fiction film 2001: A Space Odyssey. What appeared to be fantastic and...
Jesse Lyn Stoner's picture
Jesse Lyn Stoner
Goal setting is powerful. No doubt about it. Research shows you are likely to perform at a higher level if you set smart goals. But how do you know what are the right goals to set? Goals...