Quality Features

Laura Gillenwater's picture
Laura Gillenwater
I recently had the privilege of attending the Health Care Advisory Board’s National Meeting in St. Louis. One of the topics that really struck me was the last presentation about the importance of...
Anna Nagurney's picture
Anna Nagurney
When we talk about supply chains, we may conjure up images of manufacturing plants, warehouses, trucks, and shipping docks. There is another, truly unique supply chain for a product vitally...
Robin Materese's picture
Robin Materese
A catchphrase from a popular reality show goes: “One day you’re in. And the next day, you’re out.” For the purposes of the show, the host is referencing fashion. But the same could be said about...
Tim Lozier's picture
Tim Lozier
Sponsored Content For quality management to be effective, a solid corrective action process is critical. ISO standards and general best-practice guides suggest—and even mandate—a set procedure and...
Ryan E. Day @ Quality Digest's picture
Ryan E. Day @ Quality Digest
Is it just me, or does it seem like businesses are actually trying to outdo each other in poor customer experience? Now, I don’t want to be misunderstood, so let me be as clear as I can. I’m not...
Tim Lozier's picture
Tim Lozier
When it comes to quality management, it’s not just about the requirements. As companies register to ISO 9001:2015, we see an additional shift. Not only are management system requirements changing...
Andy Henderson's picture
Andy Henderson
This is the fourth part in a series about my perspective of what the future has in store for various aspects of manufacturing. I approached each aspect by imagining what is possible using what we...
Harish Jose's picture
Harish Jose
As our new year unfolds, I wanted to write an article to remind myself of three pieces of advice. They are from Epictetus (55–135 AD), Marcus Aurelius (121–180 AD), and George Pólya (1887–1985)....
Ruth P. Stevens's picture
Ruth P. Stevens
Business marketers have much to gain from retention marketing. Business customers tend to be fewer in number, and each is more valuable—meaning you can’t afford to lose even one. But how do you...
Anil Gaba's picture
Anil Gaba
Whether predicting demand for a product or forecasting spot prices for a resource or currency, we invariably seek out subjective opinions—expert viewpoints—to assist in the information-gathering...
Shoshana Burgett's picture
Shoshana Burgett
D uring the past year, I have interviewed many customers across a variety of manufacturing industries to learn more about their industry concerns, the design and manufacturing challenges they face,...
Thomas R. Cutler's picture
Thomas R. Cutler
Two words no manufacturing organization wants to hear: product recalls. By their very nature, product recalls are unpredictable events. The cost to a company transcends potentially expensive...
Jerry W. Thomas's picture
Jerry W. Thomas
The many “truisms” of customer loyalty lore are mostly a set of mythologies to deceive the gullible and exploit the innocent. Let us explore these mythologies and then talk about best practices for...
Mike Figliuolo's picture
Mike Figliuolo
I enjoy the holidays because they offer time to reflect. The work world slows down for a few weeks, and you can think about what went well during the past year, what didn’t go well, how you want to...
Paul Lachance's picture
Paul Lachance
When it comes to asset management and facility management, everyone within an organization is affected by breakdowns and downtime. That means employees from the CFO to the environmental health and...
Mike Richman's picture
Mike Richman
We were back to a full complement of hosts on this week’s episode of QDL, as I returned from vacation to an action-package show with lots of interesting content. In case you missed it, this past...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
You’re going to see a bit of a departure in some Quality Digest coverage this year. Certainly on our webcast, Quality Digest Live, but even in our online editorial coverage. It is spurred in no...
Quality Transformation With David Schwinn's picture
Quality Transformation With David Schwinn
I recently presented “Statistical Thinking for OD Professionals” for the Organization Development Network annual conference. It was well received, but more important, it reignited in me a passion...
DNV GL's picture
DNV GL
According the International Organization of Standardization (ISO), there are more than 300,000 certifications to ISO 14001 in 171 countries around the world, making it the most relied-upon symbol...
Jim Benson's picture
Jim Benson
If you are reading this, you are likely human. Congratulations; I’m human, too. Everyday we all wake up and wonder what the day will bring. We wonder who we will meet, what conversations we will...