Quality Features

Kevin Meyer's picture
Kevin Meyer
Often we become so focused on fixing problems and resolving issues that our entire sense of reality shifts. We begin to live in a bubble that encompasses the negative and blocks the positive....
Paul Naysmith's picture
Paul Naysmith
If you have ever used Maslow’s hierarchy of needs out of context, and especially as they relate to motivation in the workplace, I will track you down and tape you to a lamppost with a sign around...
Dick Wooden's picture
Dick Wooden
First of all, what does it mean to be orphaned by your customer relationship management (CRM) vendor? In short, it means that your CRM vendor sold you on a CRM product and for one reason or another...
Jennifer Lynch's picture
Jennifer Lynch
The process of alloy grade verification has advanced significantly with the development of portable and handheld devices that bring analytical capabilities traditionally found in the laboratory to...
Gwendolyn Galsworth's picture
Gwendolyn Galsworth
The barracuda is an ambush fish, capable of speeds of 25 mph and feared by all but killer whales and sharks. If confronted by one of those enemies and there is no place to hide, the barracuda...
Fred Schenkelberg's picture
Fred Schenkelberg
If you have been a reliability engineer for a week or more, or worked with a reliability engineer for a day or more, someone has asked about testing planning. The questions often include, “How many...
Pat Toth's picture
Pat Toth
They say opposites attract. Although my husband and I have many important things in common, we are complete opposites in one area. He’s a “risk taker,” and I’m... well, not so much. Rather than...
Penelope B. Prime's picture
Penelope B. Prime
Chinese goods seem to be everywhere these days. Consider this: At the Olympics in Rio this summer, Chinese companies supplied the mascot dolls; much of the sports equipment; the security...
Annette Franz's picture
Annette Franz
This is part two of a two-part series on my discussion with Tangerine Bank CEO, Peter Aceto. I left off on part one of my conversation questioning why so many leaders still don’t get the importance...
Bill Kalmar's picture
Bill Kalmar
One of my favorite songs is from the movie, The Way We Were with music orchestrated by the incomparable Marvin Hamlisch. It is a poignant song that hearkens back to what a lot of us consider the “...
Tannaz Mirchi's picture
Tannaz Mirchi
With airfares at their lowest point in seven years and airlines adding capacity, this year’s holiday air travel is slated to be 2.5 percent busier than last year. The system we use to coordinate...
Greg Fox's picture
Greg Fox
It’s that time of year again. The time when eggs get nogged, pudding gets figgy, and it becomes socially acceptable to speak in rhyme. So on that note, and with apologies to Clement Clarke...
Dick Wooden's picture
Dick Wooden
There are various phases to consider when focusing on a business strategy for customer relationship management (CRM). An initial phase is creating a vision of a better future with a customer-...
Anonymous's picture
Stefan Geib
With more than 70,000 chemicals currently in common use—and 1,000 new chemicals coming into use every year—maintaining and managing their effective, appropriate, and responsible use is a...
Michael Causey's picture
Michael Causey
The Department of Health and Human Services (HHS) hit hospitals and other healthcare delivery networks hard in the pocketbook with a wave of big fines zeroing in on security risk management issues...
Kyle Pheland's picture
Kyle Pheland
Change is inevitable in every organization. Planned or not, forces inside and outside the enterprise can sometimes encumber a workforce and lead to nonvalue-added processes. Growing spurts, major...
Davis Balestracci's picture
Davis Balestracci
Those of you familiar with W. Edwards Deming know that his Funnel Experiment ultimately shows that a process in control delivers the best results if left alone. Funnel Rule No. 4, also known as a “...
Michael A. Witt's picture
Michael A. Witt
Editor’s note: This is part two of a two-part series. Read part one here. While globalization has benefited humanity in many ways, its continued progress is in serious doubt. As I wrote previously...
Bruce Hamilton's picture
Bruce Hamilton
While holiday shopping at one of my favorite food places, Johnson’s Popcorn, I came upon a scene reminiscent of our lean training video, Toast Kaizen. After I placed my order for 18 one-gallon...
Martin Green's picture
Martin Green
I think curiosity is at the root of all scientific careers. That, and insecurity. In my formative years, I felt compelled to assign a rational explanation to everything. I didn’t know it then, but I...