Quality Features

Jeff Sanford's picture
Jeff Sanford
Since  we at Humantech developed an entire software-as-a-service (SaaS) offering to help our clients streamline the ergonomics process, a recent article in the Harvard Business Review gave me...
Serguei Netessine's picture
Serguei Netessine
Big data is helping us learn much more about what drives sales in the digital environment. The traditional service sector, however, remains very much a “black box.” A physical sales environment,...
Thomas R. Cutler's picture
Thomas R. Cutler
Manufacturers’ waste-reduction initiatives are rarely as effective as they could be. When reducing waste, inventory is often the main target. But how do you right-size inventory in an environment...
Festo Didactic's picture
Festo Didactic
Manufacturing in the United States and Canada is marked by negative stereotypes left behind from 1955. Repetitive and simplistic duties in grimy workplaces, without a chance to change or advance a...
GBMP's picture
GBMP
Ellis Medicine is a 438-bed community and teaching healthcare system serving New York’s capital region. With four main campuses, five additional service locations, more than 3,300 employees,...
NQA's picture
NQA
For companies that are registered to more than one management system, integrating them makes a lot of sense. Combining your management systems provides greater benefit than running separate...
Taran March @ Quality Digest's picture
Taran March @ Quality Digest
I hate banks. I’ve hated them since I was a drifty teenager who had a volatile relationship with math and trouble coming up with the required documents proving my adultness. My first checking...
Paul Smith's picture
Paul Smith
It’s hard to turn the pages of any business or leadership magazine these days without coming across something about the value of storytelling. Whether it’s for leadership, marketing, sales, or some...
Annette Franz's picture
Annette Franz
How are you getting to the root cause of any issue you or your customers are having? What types of root cause analyses are you conducting? Are you even thinking about root cause analysis?...
Garry Oswald's picture
Garry Oswald
If your company ships anything on a regular basis, you should know about freight invoice auditing. This is the method that shippers have used for 60 years to cut the costs charged by carriers and...
Frank Armstrong's picture
Frank Armstrong
In manufacturing facilities many employees view the quality personnel as cops. “Their whole job is to come out and beat us up when processes don’t produce quality products,” they complain. “We can’...
Milan Kocic's picture
Milan Kocic
Picture this: Your coordinate measuring machine (CMM) has crashed for the umpteenth time, and now it’s out of commission because you need to replace the probe head. Does this sound familiar? Across...
The Un-Comfort Zone With Robert Wilson's picture
The Un-Comfort Zone With Robert Wilson
Over the years, I’ve beaten myself up over business breakdowns, lost relationships, and countless other failures. I would only look at what I’d done wrong and where I was at fault. And, of course,...
Christine Schaefer's picture
Christine Schaefer
Every year a new cohort of Baldrige Executive Fellows gains intensive knowledge about leading organizations to excellence through cross-sector, peer-to-peer learning hosted at the sites of Baldrige...
Fred Schenkelberg's picture
Fred Schenkelberg
We establish reliability goals and measure reliability performance. Goals and measures can be related; however, they’re not the same, and neither do they serve the same purpose. Recently, I’ve...
Anonymous's picture
Robbie Hardy
RED FLAG. This was the text I received from a woman I’d been mentoring for a year or so. She had recently been promoted to a senior management position in the software division of a large...
Anonymous's picture
Nathan Sheaff
There was a time when manufacturers thought that “hot test”—a test at the end of the assembly line of a fully functional engine—was the only way to ensure that each unit had been assembled to...
Anonymous's picture
Nikhil Gulati
By 2020, research shows that the number of connected industrial devices will grow 285 percent from 2015. If you’re like some industrial leaders who feel the industrial internet of things...
Gwendolyn Galsworth's picture
Gwendolyn Galsworth
Summer with its balmy evenings and long talks with good friends, lemonades in hand, is over. Let’s set the groundwork for this new season and get our definitions in place, once again—the difference...
American Customer Satisfaction Index ACSI's picture
American Customer Satisfaction Index ACSI
(ASCI: Ann Arbor, MI) -- Customer satisfaction with personal computers halts a three-year slide, according to new data from the American Customer Satisfaction Index (ACSI). The ACSI Household...