Customer News

American Customer Satisfaction Index ACSI's picture
TVs and video players lead the pack, with internet services at the bottom
AIAG's picture
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
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Good news for Detroit
Harry Hertz's picture
The Baldrige Criteria for Performance Excellence can help
ISO's picture
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks
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One of eight mobile test units sent to Kentucky Truck Plant for preproduction testing
AMACOM's picture
70 simple rules for sensational service
American Customer Satisfaction Index ACSI's picture
Trio of Hilton, Hyatt, and Marriott tops hotels; JetBlue keeps lead among airlines