COVER STORY
10 Steps to Best-Practices Benchmarking
by Charles J. Burke

Benchmarking in the 1990s is not a choice; it is a necessity. The penalty for neglecting proper benchmarking is loss of competitive edge, at a time when the consequences of such a loss are more devastating than ever.

FEATURES
ISO 14001 Likely to Join
Regulatory Framework
by Gregory J. Hale and
Caroline G. Hemenway

Developing Emergency Creative Teams
by Alexander Watson Hiam

Being First to Market Isn't Enough
by Philip A. Himmelfarb, Ph.D.


The Importance of Traceability
by David A. Vossbrinck


1996 Calibration Equipment Guide
by Dirk Dusharme and Laurel Lee Wayman


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