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This Week in Quality Digest Live
Customer Care Features
Dick Wooden
Begin with knowing what you need
Annette Franz
We comes before me
Dick Wooden
Eight questions to consider when building a foundation for success
Kyle Pheland
Solving problems and forging better partnerships
Belinda Jones
Solving problems and forging better partnerships

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Customer Care News
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks
One of eight mobile test units sent to Kentucky Truck Plant for preproduction testing
70 simple rules for sensational service
Trio of Hilton, Hyatt, and Marriott tops hotels; JetBlue keeps lead among airlines

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Quality Digest Live -- December 9, 2016

Video Information

Story links for December 9, 2016


Helping Robots Be Less Robotic

Actually, Men and Women Don't Communicate Differently, at Least In Writing

Cpk: Indispensable Index or Misleading Measure?
Plus: An interview with Steve Daum, director of development for PQ Systems
Webinar: CPK: Indispensable Index or Misleading Measure?
Dec. 15, 2016, at 2 p.m. Eastern, 11 a.m. Pacific.

Innovation: Management Vs. Enablement