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Customer Care Features
Dick Wooden
Begin with knowing what you need
Annette Franz
We comes before me
Dick Wooden
Eight questions to consider when building a foundation for success
Kyle Pheland
Solving problems and forging better partnerships
Belinda Jones
Solving problems and forging better partnerships

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Customer Care News
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks
One of eight mobile test units sent to Kentucky Truck Plant for preproduction testing
70 simple rules for sensational service
Trio of Hilton, Hyatt, and Marriott tops hotels; JetBlue keeps lead among airlines

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Quality Digest Live -- November 11, 2016

Video Information

Story links for November 11, 2016

Top 10 Strategic Technology Trends for 2017

ISO 9001:2015 Revision Refresher
Plus: An interview with Paula Oddy, technical and quality management system manager at Intertek’s business assurance group
Webinar: “ISO 9001:2015 Revision Refresher”, Nov. 17, 2016, at 11 a.m. Pacific, 2 p.m. Eastern.

A Perspective of the Manufacturing Future

Doormats: In defense of engineers