(ASQ: Milwaukee) -- The American Society for Quality (ASQ) invites government and public health care quality professionals to register for two free webinars—one focuses on the process improvement success story of the public health organization, the Network for the Improvement of Addiction Treatment Services (NIATx), and the other highlights strategies to make lean process improvement a priority in local, state, and national government.
Out of Crisis: Business Process Management Tools for Turbulent Times
This free webinar is scheduled for Wednesday, Sept. 16, Noon – 1 p.m. EDT and features Tom Mosgaller, director of change management, NIATx, and past president and chair of the board of ASQ. NIATx, based at the University of Wisconsin-Madison, has worked to take W. Edwards Deming’s message and translate it into a research-based, practical, and easy-to-use set of principles and practices to help health and human service organizations transform the way they do business. It has grown from a pilot process improvement effort with 23 service providers to a nationally recognized initiative involving more than 1,000 payers, policymakers, and behavioral health providers nationally. The presentation will be a practical walk-through of the NIATx approach with an emphasis on the tools used for incremental process improvement, as well as large-scale change. Register via https://www1.gotomeeting.com/register/175621617.
Lean in State Government in Maine and Beyond—Expanding Our Leadership Agenda
As part of the ASQ Government Division series, this free webinar is scheduled for Wednesday, Sept. 30, Noon – 1 p.m. EDT and features Arthur Davis, director of operations of the Maine Department of Labor. The presentation will focus on strategic issues associated with making lean a reality in more governments, including changing the worldview of management, redefining the essence of the work of government, guiding change in our leadership mindset, and redesigning current management agenda to focus on operational excellence. Register via https://www1.gotomeeting.com/register/151403520.
There is no cost to register for either of these webinars, however, participants are responsible for phone charges incurred.
The American Society for Quality (ASQ) has been the world’s leading authority on quality for more than 60 years. With more than 93,000 individual and organizational members, the professional association advances learning, quality improvement, and knowledge exchange to improve business results, and to create better workplaces and communities worldwide. As champion of the quality movement, ASQ offers technologies, concepts, tools and training to quality professionals, quality practitioners, and everyday consumers, encouraging all to “Make Good Great.” ASQ has been the sole administrator of the prestigious Malcolm Baldrige National Quality Award since 1991. Headquartered in Milwaukee, Wisconsin, ASQ is a founding partner of the American Customer Satisfaction Index (ACSI), a prominent quarterly economic indicator, and also produces the Quarterly Quality Report.
