Toyota’s name has been plastered in the headlines providing it the publicity no organization would wish for. Historically, Toyota had achieved a global reputation for ... [Read More]

Some experts could barely hide their disappointment when the total number of ISO 9001 certificates recently failed to break the long-awaited million-certificate mark—as if it isn’t enough to ... [Read More]

On a summer weekend in 1977, my friend Tony and I made plans to go water-skiing. When he picked me up there were two people in the car that I did not know. He introduced his new girlfriend, Sue, ... [Read More]

When a quality management system (QMS) is implemented, results are evident immediately: reduction in warranty cost, reduction in rework, reduction in scrap, higher profit margins, etc. Would you ... [Read More]

The new revision to ISO 9004 came off the press in the last quarter of 2009. It is significantly different from its predecessor. ISO 9004:2009 embodies the quality management principle relating ... [Read More]

If you’re like the vast majority of readers, your company has probably gotten certified to one or more management system standards because someone told you to do so. ... [Read More]

Can you imagine producing products with a tremendous amount of variation? I’m sure many of you know this all too well. I mean, here you’re trying to produce the same products, trying to ensure ... [Read More]

T was the night before Christmas and all through the plant Not a technician was stirring, no quality rants. Performance charts were pinned to the cork board with ... [Read More]

I f you’ve been sweating what to get your quality colleagues this holiday season, you might want to pass up that tin of gooey chocolate in favor of a new international self-help standard. ... [Read More]

Here at Quality Digest, we get a lot of mail: Some of it’s critical, some of it’s praiseworthy, some of it’s cantankerous, and some of it’s challenging. All of it is insightful. And then, ... [Read More]