CONTENTS
COVER STORY
by Scott Madison Paton
Can Mickey Mouse teach corporate America new quality lessons?
Quality Digest takes a look behind the scenes at Walt Disney
World.
FEATURES
by Marion Harmon
by James G. Mroz
by David H. Genest
1997 CMM Buyers Guide
by Dirk Dusharme and Laurel Thoennes
- Sorry, due to formatting constraints, we can not reproduce
the buyers guide on the web site. However, if you would like to
order a copy of the guide, please call Quality Digest at
(916) 893-4095.
COLUMNS AND DEPARTMENTS
- first word
- news digest
- software marketplace
- quality management by A. Blanton
Godfrey
- gage guide by Drew Koppelmann
- one minute manager by Ken
Blanchard
- quality standards update by Paul
Scicchitano
- spc toolkit by Donald J.
Wheeler
- qualityware
- quality software by Gordon
Sellers
- books
- ad index
- guest editorial by James P.
O'Neil
