Jack E. West’s picture

By Jack E. West

Tom Pyzdek’s picture

By Tom Pyzdek

Tom Pyzdek’s picture

By Tom Pyzdek

Denise Robitaille’s picture

By Denise Robitaille

One of the most interesting books I’ve read is Team of Rivals by Doris Kearns Goodwin (Simon and Schuster, 2006). It’s a historical narrative of Lincoln’s administration, focusing on the dynamics of his cabinet.

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By Scott Paton

Scott Paton’s picture

By Scott Paton

Barack Obama is only one month into his presidency and he’s facing some serious challenges, primarily the economy. What began as a distant rumble early last year has hit like a tsunami. Banks are failing, millions of people have been laid off, GM and Chrysler are teetering on the edge of bankruptcy, tens of millions of homeowners face foreclosure, and it looks like it’s going to get a lot worse before it gets better.

H. James Harrington’s picture

By H. James Harrington

In the early 1980s, Matsushita’s Japanese management team bought the Quasar division from Motorola, and through the use of sound industrial-management techniques, significantly cut defect rates and cycle times.

H. James Harrington’s picture

By H. James Harrington

There’s so much information in the world today that letting people recreate their own databases is a luxury we can’t afford. If we were all allowed to create our own basic concepts without any standardization, we couldn’t effectively interact with each other. Imagine trying to communicate if each person spoke a unique language, or how hard it would be to pay a bill if every individual used a different numbering system.

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By Thomas Pyzdek

Jack E. West’s picture

By Jack E. West

ISO 9001’s subclause 8.3 is intended to prevent inadvertent use or installation of nonconforming product. A primary requirement of this subclause is to ensure effective implementation of processes that prevent unintended use or delivery of product that doesn’t conform to requirements. This simple requirement makes business sense because one of the worst things an organization can do is unwittingly provide its customers with product that doesn’t meet requirements.