In the early 1980s, Matsushita’s Japanese management team bought the Quasar division from Motorola, and through the use of sound industrial-management techniques, significantly cut defect rates and cycle times.
There’s so much information in the world today that letting people recreate their own databases is a luxury we can’t afford. If we were all allowed to create our own basic concepts without any standardization, we couldn’t effectively interact with each other. Imagine trying to communicate if each person spoke a unique language, or how hard it would be to pay a bill if every individual used a different numbering system.
ISO 9001’s subclause 8.3 is intended to prevent inadvertent use or installation of nonconforming product. A primary requirement of this subclause is to ensure effective implementation of processes that prevent unintended use or delivery of product that doesn’t conform to requirements. This simple requirement makes business sense because one of the worst things an organization can do is unwittingly provide its customers with product that doesn’t meet requirements.
As I’m writing this column, the U.S. government is debating the approval of a trillion-dollar-plus stimulation package, the Dow Jones average has dipped into the 7,000 range, hundreds of thousands of people were laid off work last week, and poor-performing companies throughout the United States are looking to the government to take money from the well-managed companies so they can continue to perform poorly.
“It was the best of times, it was the worst of times…” So begins A Tale of Two Cities , Charles Dickens’ epic novel. Dickens’ words are just as apropos to today’s uncertain times as they were during the French Revolution, when the novel is set.
Over the years I’ve lost count of how many times I’ve heard the lament, “We don’t have management support!” I sympathize. Lack of management support is without a doubt one of the prime causes of failed process and quality improvement efforts. Without leadership backing, any organizationwide initiative is ultimately doomed. This column will explain why it’s not enough to ask for support in general. If you’re not very specific, you might find that the management support you asked for ends up killing you with kindness.
By the time you read this, the new version of ISO 9001 should be out. ISO 9001:2008 is the result of years of work by an international team of volunteer experts. These dedicated men and women gave up hundreds of hours of their time and traveled to locations around the world, usually at their own expense, to revise the standard.
The revision process began almost as soon as the year 2000 version of the standard was published. In fact, work on the next revision of the standard--slated for the year 2015--has already begun.