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By Dirk Dusharme @ Quality Digest

After spending this summer attending several trade shows, marveling at equipment that can capture a 3-D point cloud of an entire Airbus A380 to within a few thousandths of an inch accuracy, or measure surface defects of a cylinder wall to within fractions of a micron, it’s easy to fall into the trap of regarding measurement equipment as the semi-autonomous guardians of precision. Push a button, and voilà--red light, yellow light, green light--scrap it, rework it, use it. Why, a monkey could do this job!

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By Nicolette Dalpino

A Different Side to Risk Management

A

s a result of the ongoing credit crisis, senior managers in financial services firms are reassessing their risk management processes. This is leading to a greater emphasis on enterprise risk management (ERM) or firmwide risk management, according to “The Bigger Picture: Enterprise Risk Management in Financial Services Organisations,” an Economist Intelligence Unit survey and report sponsored by SAS Institute Inc.

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By Quality Digest

Regarding H. James Harrington’s video interview with Dirk Dusharme (“Profiles in Quality: Jim Harrington--Episode 2,” www.qualitydigest.com/inside/standards-video/profiles-quality-jim-harrington-episode-2.html): Harrington is highly recognized in the quality management society of China and has made significant contributions to Chinese quality management progress.

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By Davis Balestracci

Take a look at the control chart in figure 1. There are no observations outside the common-cause limits, but there are five special-cause flags:

Observation 5: Two out of three consecutive points greater than two standard deviations away from the mean

Observations 21 and 30-32: Four out of five consecutive points greater than one standard deviation away from the mean

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By Quality Digest

In the world of nationwide retail, margins are tight, timing is essential, and inventory management will make or break a company’s success. Third-party logistics (3PL) providers work with major retailers and provide a broad range of fulfillment services. They make the complex process of delivering goods through the entire distribution process as efficient and cost-effective as possible.

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By Davis Balestracci

This column is in honor of the first anniversary of my late father’s death. In his last days, Dad enjoyed watching golf, and I’d often join him. Watching the recent British Open, I thought I would apply some basic statistical principles to the final scores.

For example, 83 people made the cut, and the ANOVA of their individual round scores is shown in figure 1.

The two ANOM plots are shown in figures 2 and 3.

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By Dirk Dusharme @ Quality Digest

I always look forward to this time of year. Not in anticipation of prezzies under the tree, but for what changes 2009 will bring.

First, this issue brings you the last columns for two long-time columnists.

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By Quality Digest


A Tell Tool technician using the Hawkeye borescope for part inspection

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By Carey Wilson

In autumn 2006, customer demand was exceeding production capacity at Singer Sewing Machine facilities. To meet the capacity constraints, Don Fletcher, CEO of Singer’s parent company, SVP Worldwide, headquartered in Hamilton, Bermuda, decided to launch lean Six Sigma into all facilities around the world.