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November 2008
November 2008,
Vol. 28, Issue 11
Articles
Getting the Most from Multisensor Metrology
R. Stephen Flynn
Users need to select the right sensor for the right job.
Process Mapping for Knowledge Transfer
George Pesansky
This technique will help you do more with less
Managing Call Center Quality
Lisa Renda
Particularly for expanding businesses, improving this customer touch point is worth every penny.
Attention Online Retailer: 12 "Must Dos" to Prepare for the 2008 Holiday Shopping Season
Thomas Harpointer
Now's the time for a special focus on customer service.
The Insider's Guide to ISO 9001:2008
Lorri Hunt, Denise Robitaille, and Craig Williams
The key changes in the amendment that you need to know.
2008 Flowchart/Process Simulation Software Directory
Quality Digest
Departments
First Word
Dirk Dusharme
The little guys understand the power of service.
Letters
Quality Digest
News Digest
Nicolette Dalpino
Real World SPC
Davis Balestracci
By using your brain…
Profiles in Quality
Nicolette Dalpino
The visual workplace: creating an infrastructure of excellence through visual management.
Quality Applications
Scott R. Playfair
P Squared Consulting Process Improvement
Columnists
H. James Harrington
Lean Six Sigma as I Saw It --Part 1
Tom Pyzdek
Be Careful What You Wish For
Jack E. West
Control of Nonconforming Product
Scott Paton
Are You Ready for ISO 9001:2008?
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