Contents


Cover Story

QS-9000's Tooling and Equipment Supplement: An Analysis
by Scott Madison Paton

The TE Supplement to QS-9000 represents a fundamental shift in the way suppliers to the Big Three will run their organizations for years to come. Our special report takes an in-depth look at the supplement.


FEATURES

Conversations With Stephen Covey, Tom Peters and Peter Senge

What's Beyond ISO 9000?
by R. Michael Kirchner

Solectron Continues to Win With the Baldrige
by Marion Harmon

COLUMNS AND DEPARTMENTS

first word

letters

news digest

software marketplace

quality management
by A. Blanton Godfrey

gage guide
by Drew Koppelmann

one minute manager
by Ken Blanchard

quality standards update
by Paul Scicchitano

ad index

workplace wisdom

qualityware

spc toolkit
by Donald J. Wheeler

books

qualityview