Ingredients for Quality CRM at Harlan Bakeries
Sage SalesLogix Implemented by Camisa Technologies Inc.

Founded by brothers Doug and Hugh Harlan and their father, Hal, in 1991, Harlan Bakeries Inc. initially was known throughout parts of the Midwest for its “Bigger Better Bagels” in the freezer case. The company added to its regional retail business and began a path of rapid, double-digit growth by producing products for some of the nation’s largest retail grocers, foodservice chains, and retail shops.

Harlan Bakeries is a recognized leader in their industry, earning such awards as:

• “2006 Wholesale Baker of the Year” by Snack Food & Wholesale Bakery magazine

• “2006-2007 Food Plant of the Year” for the Bakery Foods category by Refrigerated & Frozen Foods magazine (April 2007)

• Twelve first-place blue ribbons in the 2007 American Pie Council/Crisco National Pie Championships

• The American Institute of Baking awarded Harlan Bakeries a “ Superior” rating for the ninth consecutive year (November 2006).

Adding to Harlan Bakeries’ great success, the company recently added a formal customer relationship management (CRM) technology strategy to its operations with Sage SalesLogix, a CRM software implemented by Camisa Technologies Inc. of Tempe, Arizona.

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Improving Production with Efficient Testing
Uson Vector Leak-and-Flow Testing Equipment

The International Truck and Engine Corp.’s Advance Manufacturing Engineering Group decided that a new leak-testing solution was needed. The old system took too long and wasn’t accurate enough.

Leak-testing equipment demands exact attention to detail. Even very small leaks can mean the difference between product success and failure in critical applications. In applications such as crank-case leak tests--where intake, exhaust, turbo-oil drain, and turbo-oil supply ports have to be sealed manually at the beginning of the test--the process can be extremely time-consuming.

“Cycle time is a huge factor,” says Jim Bowman, senior manufacturing engineer for the Advance Manufacturing Engineering Group. “The engines are on an assembly conveyor. As each engine comes into the station you have an allocation of time to perform the work. You have ‘x’ amount of time, usually a minute or less.”

After much research, International contacted Uson LP, whose leak-tester series sounded ideal for addressing this issue. Uson recommended that International choose the Vector model leak tester because of the amount of horsepower necessary for the job.

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