Cover Story
Designing Customer Surveys That Work
by Richard E. Zimmermann,Linda Steinmann and Vince Schueler
By completing 12 basic steps of survey design, youcan boost
the odds of gathering useful, timely and accuate customer
information.
Features
Senior Managers' Role in New-Product Development
by Philip A. Himmelfarb, Ph.D.Old CMMs: Recondition vs. Upgrade
by Klaus UlbrichVision Systems: Seeing the Light
by Alexander KolchinskyVision Systems Buyers Guide
by Dirk Dusharme and Laurel ThoennesCOLUMNS AND DEPARTMENTS
news digest
quality management
by A. Blanton Godfrey
gageguide
by Drew Koppelmann
one minute manager
by
Ken Blanchard
quality standards update
by Paul Scicchitano
workplace wisdom
ad index
qualityware
spc toolkit
by Donald J. Wheeler
books
guest editorial
by John Troyer
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