To Chris Collins, lean and Six Sigma, just like government and business management, go hand in hand.
In Erie County, where he fiercely advocates that a lean government can and will save ... [Read More]
As auto making evolves and cars increasingly become simply computers on wheels, independent repair shops are facing a new kind of problem: trying to decode and read cars’ on-board computer ... [Read More]
Most of us know that Wal-Mart has been a big player in the “green” movement. The world’s biggest retailer takes the whole “let’s save the planet” talk very seriously. So it wasn’t ... [Read More]
Total Quality Management (TQM) is a management approach that requires quality in all phases of the company’s operations, by doing things right the first time. All waste and defects must also be ... [Read More]
Hoshin kanri, or hoshin for short, refers to policy deployment. It is the method used to deploy the overall control system and total quality management (TQM). Roughly translated, hoshin kanri means ... [Read More]
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f you’ve been to Starbucks lately, you probably noticed the fast-paced employees working their java magic as they take orders from customers in line, not at the register, so that ... [Read More]
Takt is a German word for the baton used by maestros. Just like the musicians must be synchronized with the conductor, the rate of production within an organization must be synchronized with the ... [Read More]
TL 9000 is the telecommunication industry’s supplement standard of ISO 9001. It was created in 1998 by Quality Excellence for Suppliers of Telecommunications Leadership (QuEST) Forum, a group of ... [Read More]
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SO 10002—"Quality management—Customer satisfaction—Guidelines for complaints handling in organizations" helps organizations of all sizes and all sectors to understand and ... [Read More]
A lean Six Sigma program instituted by Erie County, New York, has come under fire recently. The county's program is outlined in an article in Quality Digest Daily, "Analyzing Data Saves ... [Read More]
