Cover Story

Special Report: Quality in Education on The Move

Quality Education Under Assault

by Richard W. Riley

The U.S. Secretary of Education speaks
out on the crisis in the education community.


The Reinvention of Education

by John Marsh

An analysis of education in
U.S. and U.K. schools.



Education Resource Directory

by Scott Madison Paton
One-stop guide to education resources.



Using Statistical Process Control to Improve Attendance

by Sharron Walker, Ed.D.

An Arizona high school tests the utility of profound
knowledge by applying SPC to an attendance problem.



School Educates Community Through TQM

by Bill Gaslin, Ed.D, and Tom Tapper, Ed.D.

A Minnesota school district uses quality principles to resolve
school-community conflicts.


Features

The Reality of ISO 9000

by Yehuda Dror

Misinformation about ISO 9000 is leading many
companies down the wrong path.


Columns and Departments

first word by Scott Madison Paton
news digest
one minute manager by Ken Blanchard
service quality by Karl Albrecht
international standards by Amy Zuckerman
principle-centered leadership by Stephen R. Covey
books
videos
software




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