videos


Teams and Organizational Change


This video demonstrates the power of teams to restructure any business for better performance and the challenges in developing teams.

Magma Metals scrapped its entire management structure and reorganized around teams. The Ritz-Carlton saw a hastily launched team push turnover to 150 percent. Sealed Air Corp. organized self-managed work teams with very satisfactory results.

Expert commentary from Jon Katzenbach and Douglas Smith reinforces the vital roles of management and front-line employees in fashioning effective teams that can drive enduring structural change.

This 40-minute video is a first-rate production. It will appeal to a wide segment of management and other employees.


Meeting Robbers


This is a remake of one of CRM's classics. In the old version, yesterday's technology was obvious-for example: typewriters, a film projector and smokers. Typewriters are out and E-mail is in. And the new version incorporates a diverse work force.

Meeting robbers are well-meaning people who really care about their work. But unless their energies are directed by a well-prepared meeting leader, they can steal time, money and creative resources without even trying. This amusing 20-minute video shows the seven most wanted robbers at work. See them in a cross-functional meeting that loses 35 hours of company time before the meeting leader himself is arrested and learns how to make meetings theft-proof.

CRM has taken an already great film and made it even better.


The View From the Top: Steering Ford to Superior Quality


Ex-Ford Chairman Harold "Red" Poling is interviewed by Hedrick Smith during this 30-minute video. Poling reveals the strategies he used to guarantee that quality became more than just a slogan at Ford.

Standoffs between management and labor have long been a way of life in the auto industry. Poling's move to curb this necessitated cultural changes to promote quality improvement and work-force harmony. His determination eventually broke down much of the resistance that led to this unfortunate standoff. For example, on his plant visits, his first meeting was with both plant management and union leaders.

The View From the Top is a 10-video collection, originally prepared as a four-hour series on the Public Broadcasting System ($149 each or $1,349 for all 10).


More Bloody Meetings (Revised)


This revised edition matches the original quite closely. But many subtle differences distinguish the new from the old. For example, the original had a "torture chambers" sequence. This is gone. The office typewriters are gone. The vests are gone. This version also includes a more diverse work force.

John Cleese is caught in his own courtroom nightmare, accused of bungling the human side of meeting dynamics. Cleese is brought up on three charges: failure to control the meeting, failure to keep the meeting on track, and failure to allow everyone to contribute.

The evidence? Flashbacks from recent meetings, all mismanaged. When the judge reviews the facts, Cleese is once again found guilty.

Used on its own or with its companion title, More Bloody Meetings is sure to benefit both veteran and novice meeting leaders.