Quality Digest Table of Contents

Today's Specials

Table of Contents

ARTICLES
	2000 Vision Systems Buyers Guide Quality Digest's Buyers Guide is your source for manufacturers of video inspection and noncontact measurement devices. by Jesse Jones and Laurel Thoennes
	An Introduction to Optical Measurement Understanding optical measurement systems ensures that you will select the right system to meet your organization's current and future needs. by Jack Isaacson and William Chambers
	ISO 9001:2000 Update The Year 2000 revision of ISO 9001 has made its way to a Final Draft International Standard. by Jeanne Ketola and Kathy Roberts
	Improving FMEAs FMEAs can transform compliance into competitive advantage. by Jim Bongiorno, PMP
	Electronic Education FE-learning programs can reinforce a company's commitment to quality. by Theresa Sininger Cochran

FEATURES

NEWS DIGEST

Top Story
New Standard Aims to Improve E-Quality
Large warehouse stores are notorious for poor service quality, but the free market system allows them to prosper because consumers are willing to trade good service and convenience for lower prices. What this means to the big-box retailers is that there's no need to improve customer service to boost customer satisfaction.

QUALITY APPLICATIONS