Cover Story
by Scott Madison Paton
By developing new corporate policies and forming employee diversity groups
and programs, Texas Instruments hopes to help all employees reach their
full potential and achieve their goals.
Features
by Randall Goodden
Proper documentation, testing and quality procedures can help companies
prevent liability losses.
by Danny G. Langdon
We need to understand that we own all the inputs to produce quality outputs.
A new model focuses individuals on what they can do on their own as well
as in teams.
by Caroline G. Hemenway
Get acquainted with the international environmental management system
standard before it's too late.
by Navin S. Dedhia
Organizations seeking ISO 9000 registration should first learn the simple
facts about this international set of standards.
Columns and Departments
news digest
one minute manager by Ken Blanchard
service quality by Karl Albrecht
international standards by Amy Zuckerman
principle-centered leadership by Stephen R. Covey
books
software