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Six Sigma
by Mikel Harry and Richard Schroeder
(Doubleday, $27.50) It's been almost 20
years since Motorola began pursuing its Six Sigma quality strategy, which is aimed at reducing defects to 1 in 3.4 million. This best-of-the-month text, written by two founding members of the Six
Sigma Academy, is the first we've seen that's targeted for the general business audience. The book describes the development, implementation and management of the strategy and is illustrated with
case studies from General Electric, AlliedSignal and Polaroid.
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Gravy Training
by Stuart Crainer and Des Dearlove
(Jossey-Bass, $25) This United
Kingdom-based duo takes a journalistic look at business schools and finds them a less-than-perfect mix of education and commerce. The book draws on European and U.S. schools and concludes with a
series of prescriptions for improvement.
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Generations at Work
by Ron Zemke, Claire Raines and Bob Filipczak (AMACOM, $25) The
authors portray a workforce that combines four distinct, and almost equally proportioned, generations of employees. They describe the hallmarks of each generation, present a series of case
studies showing how various companies deal with a multigenerational workforce and throw in a question-and-answer reference designed to assist managers.
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Serious Play
by Michael Schrage
(Harvard Business School Press, $27.50) Rapid
prototyping is the serious play Schrage refers to in the title of this most intriguing book. Because prototypes are the basis for the products and services a company offers, argues the MIT Media
lab associate, the quality of its models and the processes used to create them are also the primary determinants of its ultimate success.
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Robert Wood Johnson
by Lawrence G. Foster (Lillian Press, $30) This impressively detailed
and comprehensive biography is the only one available on Johnson. As a teenager he started work at the family business, Johnson & Johnson, two years after his father's death. Johnson worked
his way to president in 15 years and grew the business's annual sales from $11 million to $700 million
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