letters


A Difficult Person

I want to commend you on printing the article "A Very Difficult Person" in the October issue of Quality Digest. Being a business magazine, you probably felt that you were taking a risk by printing such a moving letter, one which really touches a person's heart so very deeply. I want to thank you for having the incentive, and the courage, to print something so useful and positive.

I, too, have been struggling along the very same path in my workplace for more than six years. I have also taken this to God many, many times, and I have tried to pray for this person, but I find the words are choking me, too. So I took a risk and showed this article to my immediate boss, who is an unbeliever, and he was moved beyond words. (He wants to send it to his boss.) Because of his encouragement, I have taken another risk by showing the article to others at my workplace. Everybody has been able to relate to those words because we all have a "very difficult person" in our lives, whether personal or professional.

Reading this was something I desperately needed because I haven't been able to voice my feelings about my situation. I've always believed that when the student is ready, the teacher appears. I needed to find a way to resolve this issue because I don't want to carry this burden around with me any longer, but I just didn't know where to start; now you have done that for me.

-Sue Vickers
Quality Control Manager


Ensuring Program Quality

Health and safety are important. They are so important that for us at Current Electronics, we have made them a part of our process; as such they are a part of ISO 9000. This not only sends a message to all working with us, but it simplifies everything, which ensures the quality of the program. Another ISO standard would increase the cost due to duplicate processes, including certification, and it would also reduce quality by increasing complexity.

-Gordon Kroemer
Facilitator, Current Electronics Inc.
gordon_kroemer@currentelec.com