The following sources were provided to Quality Digest by respondents to our ISO 9000 Survey. The information is shown in no particular order. Not all of the information has been verified.

Video

ISO 9000:2000 Basics: What Employees Need to Know
by INFORM
VHS video: 25 minutes, includes one Learning Guide, 2002
Paton Press

Audio

ISO 9001:2000 An Audio Workshop and Master Slide Presentation: Audiotape Format
by Charles A. Cianfrani and Jack E. West
Softcover, 5 x 8, 150 pages, 2000, ISBN 0-87389-397-2
Publisher: ASQ Quality Press

ISO 9001:2000 An Audio Workshop and Master Slide Presentation: Audio CD Format
by Charles A. Cianfrani and Jack E. West
Softcover, 85 pages, 2001, ISBN 0-87389-507-X
Publisher: ASQ Quality Press

Books

ISO 9001:2000 In a Nutshell, Second Edition
by Jeanne Ketola, Kathy Roberts
Paperback: 128 pages
Publisher: Paton Press; ISBN: 0965044599; 2nd edition (January 20, 2001)

ISO 9001:2000 Management Responsibility In a Nutshell
by Jeanne Ketola, Kathy Roberts
Paperback: 104 pages
Publisher: Paton Press; ISBN: 0965044580; (March 15, 2001)

The QS-9000 Answer Book, Third Edition
by Radley M. Smith
Paperback: 156 pages
Publisher: Paton Press; ISBN: 0965044548; (November 1, 1998)

Internal Quality Auditing Meeting the Challenge of ISO 9000:2000
by William A. Stimson
Paperback: 272 pages
Publisher: Paton Press; ISBN: 0971323100; (August 10, 2001)

ISO 9000: 2000 New Requirements, 28 Requirements Checklist and Compliance Guide
by Jack Kanholm
Paperback: 64 pages
Publisher: AQA Press; ISBN: 1882711076; 3rd Bk& edition (January 24, 2000)

ISO 9000 Requirements, 92 Requirements Checklist and Compliance Guide 2000 standard, Fourth Edition
by Jack Kanholm
Hardcover: 154 pages
Publisher: AQA Press; ISBN: 1882711254; (December 5, 2001)

ISO 9000:2000 Documentation, Quality Manual and 29 Operational Procedures
by Jack Kanholm
CD-ROM: 197 pages
Publisher: AQA Press; ISBN: 1882711246; Disk edition (January 6, 2001)

ISO 9001: 2000 Document Development Compliance Manual: A Complete Guide and CD-ROM
by Syed Imtiaz Haider
Hardcover: 432 pages
Publisher: Saint Lucie Press; ISBN: 1574443089; Bk&Cd-Rom edition (June 27, 2001)

ISO 9001: 2000 Explained
by Charles A. Cianfrani, Joseph J. Tsiakals, John E. West, Jack West
Hardcover: 209 pages
Publisher: American Society for Quality; ISBN: 0873895088; 2nd edition (February 2001)

The ASQ ISO 9000:2000 Handbook
by Joseph J. Tsiakals, and Charles A. Cianfrani, and Jack E. West
Hardcover: 936 pages
Publisher: American Society for Quality; ISBN: 0873895223; (2002)

The ISO 9001: 2000 Audit Kit
by Kent A. Keeney
Ring-bound: 200 pages
Publisher: American Society for Quality; ISBN: 0873894952; (September 1, 2001)

ISO 9001:2000: Auditor's Companion
by Kent A. Keeney
Paperback: 88 pages
Publisher: American Society for Quality; ISBN: 0873894944; (August 1, 2001)

Customer Satisfaction Measurement Simplified: A Step-by-Step Guide for ISO 9001:2000 Certification
by Terry G. Vavra
Hardcover: 200 pages
Publisher: American Society for Quality; ISBN: 0873895002; Bk&CD-ROM edition (June 15, 2001)

ISO 9001:2000 for Small and Medium Sized Businesses
by Herbert C. Monnich Jr., Herbert C. Monnich
Paperback: 168 pages
Publisher: American Society for Quality; ISBN: 0873895150; (June 1, 2001)

Quality Audits for ISO 9001:2000: Making Compliance Value-Added
by Tim O'Hanlon
Hardcover: 240 pages
Publisher: American Society for Quality; ISBN: 0873895304; (November 1, 2001)

Internal Quality Auditing
by Denis Pronovost
Hardcover: 140 pages
Publisher: American Society for Quality; ISBN: 0873894766; 1st edition (January 15, 2000)

Interpreting ISO 9001:2000: With Statistical Methodology
by James L. Lamprecht
Paperback: 205 pages
Publisher: American Society for Quality; ISBN: 0873895177; (July 1, 2001)

ISO Lesson Guide 2000 : Pocket Guide to Q9001 2000
by Dennis Arter, J. P. Russell
Paperback:
Publisher: American Society for Quality; ISBN: 0873895061; 2nd edition (January 2001)

The Quality Audit Handbook
by J. P. Russell (Editor), ASQ Quality Audit Division
Hardcover: 320 pages ; Dimensions (in inches): 1.02 x 9.34 x 6.27
Publisher: American Society for Quality; ISBN: 087389460X; 2nd edition (December 8, 1999)

The Certified Quality Manager Handbook
by Duke Okes (Editor), Russ Westcott (Editor), American Society for Quality
Hardcover: 490 pages
Publisher: American Society for Quality; ISBN: 0873894871; 2nd edition (December 1, 2000)

ISO 9000 at the Front Line
by William A. Levinson
Softcover, 5 x 8, 150 pages, 2000, ISBN 0-87389-397-2
Publisher: ASQ Quality Press

Mapping Work Processes
by Dianne Galloway
Library Binding: ; Dimensions (in inches): 0.47 x 10.98 x 8.69
Publisher: American Society for Quality; ISBN: 0873892666; Spiral edition (July 1994)

ISO 9000 Quality Systems Handbook (4th Edition)
by David Hoyle
Paperback: 544 pages ; Dimensions (in inches): 1.63 x 9.10 x 6.14
Publisher: Butterworth-Heinemann; ISBN: 0750644516; 4th edition (November 15, 2001)

ISO 9000:2000 Information Tool and Documentation Model for ISO 9001:2000 for Manufacturing Industries
by Rudolf H. Czekalla
CD-ROM: 350 pages
Publisher: R C & Associates; ISBN: 1896712274; (January 1, 2001)

ISO 9000:2000 The Route to Registration
by Jason Hart
Paperback: 288 pages
Publisher: CEEM Inc.; ISBN: 1883337151; (August 21, 2001)

The Quality Yearbook: 2001 Edition
by James W. Cortada, John A. Woods
Hardcover: 807 pages ; Dimensions (in inches): 5.40 x 9.51 x 7.84
Publisher: McGraw-Hill Professional Publishing; ISBN: 0071365060; 1st edition (12/15/2000)

The ISO 9000 Handbook Third Edition
by Robert W. Peach, Editor
Hardcover: 800 pages ; Dimensions (in inches): 1.71 x 9.49 x 7.61
Publisher: McGraw-Hill Professional Publishing; ISBN: 0786307862; 3rd edition (11/01/96)

The Quality Audit for ISO 9001: 2000 : A Practical Guide
by David Wealleans
Hardcover
Publisher: Gower Pub Co; ISBN: 0566082454; (January 2000)

ISO 9001, The Standard Interpretation
by Leland R. Beaumont
Paperback: 180 pages
Publisher: ISO Easy; ISBN: 0963600362; 3rd edition (February 1, 2002)

Managing the Audit Function: A Corporate Audit Department Procedures Guide (with disk), 2nd Edition
by Michael P. Cangemi
Paperback: 263 pages ; Dimensions (in inches): 0.69 x 10.92 x 8.49
Publisher: John Wiley & Sons; ISBN: 0471383341; 2nd Bk&Dk edition (June 5, 2000)

Achieving 100% Compliance of Policies and Procedures
by Steve Page
Paperback: 359 pages
Publisher: BookMasters, Inc.; ISBN: 1929065493; (August 4, 2000)

Internal Quality Systems Auditing
by Paul F. Lewis
Paperback: 193 pages
Publisher: Customer Focused Operations; ISBN: 1570744076; (March 15, 1998)

The Memory Jogger A Pocket Guide of Tools for Continuous Improvement
by Michael Brassard & Diane Ritter (GOAL/QPC)
3.5'' x 5.",88 pages, 1984, ISBN 1-879364-03-4.

ISO 9001:2000 Transition Workbook
by ABS Consulting Inc.
3-ring binder, 376 pages, December 2001, ISBN 0-86587-902-8.

"Clause-by-Clause" Comparison Chart: ISO 9001:1994 to ISO 9001:2000
by ABS Consulting Inc.
100-page chart, ISBN 0-86587-900-1

Demystifying ISO 9001:2000: Information Mapping's Guide to the ISO 9001 Standard, 2000 Version (2nd Edition)
by John Trubiano, Gerard W. Paradis, John R. Trubiano
Paperback: 186 pages
Publisher: Prentice Hall PTR; ISBN: 0130620467; 2nd edition (September 19, 2001)

Implementing ISO 9001:2000
by Tom Taormina
Hardcover: 346 pages ; Dimensions (in inches): 1.50 x 9.50 x 7.50
Publisher: Prentice Hall; ISBN: 0130619094; 1st edition (October 29, 2001)

ISO 9000:2000 Survival Guide, 30 minutes to understanding the process, Second Edition
by Doug Anton, Carole Anton
Paperback: 81 pages
Publisher: AEM Consulting Group; ISBN: 0967217067; 2nd Rev edition (October 29, 2001)

ISO 9001: 2000 for Small Businesses
by Ray Tricker
Paperback: 320 pages ; Dimensions (in inches): 1.17 x 9.20 x 6.19
Publisher: Butterworth-Heinemann; ISBN: 0750648821; 2nd edition (February 2001)

The ISO 9000 Answer Book
by Rob Kantner
Publisher: Oliver Wight Ltd Pub; ISBN: 0471132039; (July 1994)
In-Print Editions: Hardcover (2nd) | All Editions

Web sites, Companies, Product, Services

www.iso.org and www.iso.ch
ISO Central Secretariat: International Organization for Standardization (ISO)
1, rue de Varembe, Case postale 56
CH-1211 Geneva 20, Switzerland
Ph: 41-22-749-0111
Fax: 41-22-733-3430
e-mail: central@iso.org


http://isotc176sc2.elysium-ltd.net/
ISO's Technical Committee no.176, Sub-committee no.2 (ISO/TC 176/SC 2) is responsible for the development of the ISO 9001 and ISO 9004 International Standards as well as other International Standards and documents in the ISO 9000 Family.

www.tc176.org
The official ISO/TC 176 Web site. This Web site is the home of the International Organization for Standardization's (ISO) Technical Committee on Quality Management and Quality Assurance -- the committee responsible for developing the ISO 9000 series of standards and guidance documents. The secretariat of ISO/TC 176 is held by the Standards Council of Canada (SCC), and administered by Canadian Standards Association (CSA).
Contact for ISO/TC 176, Grant Gillis (Secretary), grant.gillis@csa-international.org.

www.scc.ca
Standards Council of Canada (SCC)
270 Albert St., Ste. 200
Ottawa, ON K1P 6N7 Canada
Ph: 613-238-3222
Fax: 613-569-7808

www.csagroup.org
The Canadian Standards Association - for standards development, information products, sale of publications, training, and membership services
CSA International - for product testing and certification
QMI - for management systems registration.

CSA Group
178 Rexdale Blvd.
Toronto, ON M9W 1R3 Canada
Ph: 416-747-4000 toll free 800-463-6727
Fax: 416-747-2475

www.csa.ca
Canadian Standards Association
178 Rexdale Blvd.
Toronto, ON M9W 1R3 Canada
Ph: 416-747-4044 toll free 800 463-6727
Fax: 416-747-2510
e-mail: sales@csa.ca

www.csa-international.org
CSA International
178 Rexdale Blvd.
Toronto, ON M9W 1R3 Canada
Ph: 416-747-4000 toll free 800 463-6727
Fax: 416-747-4149
e-mail: certinfo@csa-international.org

www.elsmar.com
Cayman Business Systems
8466 Lesourdesville-West Chester Road
West Chester, OH 45069
Ph: 513-777-3394
Marc T. Smith
e-mail: marc.qd@16949.com
Cayman Cove Forum, Elsmar Cove Forums

www.qmi.com
QMI a division of CSA Group
Head Office - Mississauga
90 Burnhamthorpe Road West, #300
Mississauga, ON L5B 3C3 Canada
Ph: 905-272-3920 toll free 800-465-3717
Fax: 905-272-3942
e-mail: clientservices@qmi.com
QMI Brief - Newsletter published on regular basis throughout the year, mailed free of charge.

www.rabnet.com
Registrar Accreditation Board (RAB)
600 N. Plankinton Ave.
Milwaukee, WI
P.O. Box 3005
Milwaukee, WI 53201-3005
Ph: 414-272-3937 or 888-722-2440
fax: 414-765-8661
e-mail: rab@rabnet.com

www.asq.org
American Society for Quality (ASQ)
600 North Plankinton Ave.
Milwaukee, WI 53203
Ph: 414-272-8575 toll free 800-248-1946
fax: 414-272-1734
e-mail: cs@asq.org

www.aiag.org
Automotive Industry Action Group (AIAG)
26200 Lahser Road, Suite 200
Southfield, MI 48034
P: (248) 358-3570
F: (248) 358-3253
e-mail: quality@aiag.org
AIAG Manuals: AIAG distributes the quality manuals and videotapes developed by the joint DaimlerChrysler, Ford Motor Company, General Motors Supplier Quality Requirements Task Force (SQRTF) and by the International Automotive Task Force (IATF).

www.api.org
American Petroleum Institute
1220 L St., N.W.
Washington, DC 20005
Ph: 202-682-8000
e-mail: apiqr@api.org
2002 API Publications Programs and Services catalog

www.astm.org
ASTM International
100 Barr Harbor Drive
PO Box C700
West Conshohocken, PA 19428
ISO Standards Compendium ISO 9000: Quality Management, 9th Edition, 2000, softcover

www.aqausa.com
AQA (American Quality Assessors)
1107 Belleview Ave.
Columbia, South Carolina 29201
Tel: (803) 779-8150
Fax: (803) 779-8109
Patricia Pardue, Business Development Manager
patricia@aqausa.com
ISO 9000 Manual and Procedures Software
ISO 9001-2000 checklist
D15 (2K)-R00 Audit and Documentation Expectations

www.aqsr.com
AQSR International Inc.
3025 Boardwalk Drive, Ste. 120
Ann Arbor, MI 48108
Ph: 734-913-8055 toll free 888-700-4761
Fax: 734-913-8152
e-mail: aqsrus@aqsr.com

tuvamerica.com and tuvglobal.com
TÜV Management Service/TÜV Product Service
5 Cherry Hill Drive
Danvers, MA 01923
Ph: 978-739-7000 toll free 800-888-0123
Fax: 978-777-8441 or 978-762-7637
e-mail: info@tuvam.com
ISO 9001:2000 Requirements Briefing (Seminar), 1 day
TUV Service News Virtual Newsletter, tuv.global.com/newslettersubscribe.cfm

www.ics.sgsna.com
SGS International Certification Services Inc.
201 Route 17 N.
Rutherford, NJ 07070
Ph: 201-935-1500 toll free 800-747-9047
Fax: 201-935-4555
e-mail: sgsics@attglobal.net
ISO 9001:2000 Series Revisions

www.bsi-global.com and www.bsiamericas.com
BSI HQ
389 Chiswick High Road
London W4 4AL United Kingdom
Ph: 44-0-20-8996-9000
Fax: 44-0-20-8996-7001
e-mail: inquiry@bsi-global.com
Business Standards - bi-monthly publication for the standards, quality and testing fields. For more information on how you can become eligible to receive Business Standards, contact BSI Customer Services on +44 (0)20 8996 9001
BSI Transition Guidelines

BSI Inc. (USA)
12110 Sunset Hills Road, Ste. 140
Reston, VA 20190-3231
Ph: 800 862 4977 or 703-437 9000
Fax: 703-437-9001
e-mail: inquiry@bsiamericas.com

BSI Management Systems Co. (Canada)
17 Four Seasons Place, Ste. 102
Toronto, ON M9B 6E6
Ph: 416-620-9991

www.bsiceem.com
BSI CEEM Inc.
12110 Sunset Hills Road, Ste. 100
Reston, VA 20190
Ph: 703-250-5900 toll free 800-745-5565
Fax: 703-250-5313
e-mail: laura.maynard@ceem.com

www.tickit.org
TickIT is managed and maintained by DISC (Delivering Information Solutions to Customers), the department within BSI Standards with responsibility for all aspects of standardization in information systems and communications.

DISC TickIT
389 Chiswick High Road
London W4 4AL United Kingdom
Ph: 44-0-20-8996-7427
Fax: 44-0-20-8996-7429
e-mail: customerservice@thesamgroup.com
News Bulletin, www.bsi-global.com/DISC/News+Bulletin/index.xalter

www.lrqausa.com
Lloyd's Register Quality Assurance (LRQA)
1401 Enclave Parkway, Ste. 200
Houston, TX 77077
Ph: 281-398-7370 toll free 800-783-2179
Fax: 281-398-7337
e-mail: marketing-usa@lrqa.com
LRQA's Review magazine
"ISO 9001:2000 What's It All About Then?" one-day training course
Documentation and Implementation of ISO 9000:2000 conversion course
LRQA ISO/FDIS 9001:2000 Client Self Check List

www.dnvcert.com
DNV Certification
16340 Park Ten Place, Ste. 100
Houston, TX 77084
Ph: 281-721-6818
Fax: 281-721-6903
e-mail: heather.reynolds@dnv.com

www.dnvtraining.com
DNV Training Solutions
3805 Crestwood Parkway, Ste. 200
Duluth, GA 30096
Ph: 770-279-0001 toll free 888-216-0284
Fax: 770-279-0282
e-mail: les.smith@dnv.com
ISO FACTX newsletter
ISO 9000 Guidebook: Interpretive Guidelines to ISO 9001:2000

www.entela.com
Entela Inc.
3033 Madison Ave.
Grand Rapids, MI 49548
Ph: 616-247-0515 or 800-888-3787
fax: 616-247-7527
e-mail: info@entela.com
Entela QSRD Update - newsletter - www.entela.com/qsrd/Common/news

www.nsaiinc.com
NSAI Inc.
402 Amherst St.
Nashua, NH 03063
Ph: 603-882-4412 toll free 866-744-6724
fax: 603-882-1985
e-mail: info@nsaiinc.com

www.pjr.com
Perry Johnson Registrars Inc.
World Headquarters
26555 Evergreen Road, Ste. 1340
Southfield, MI 48076
Ph: 248-358-3388 toll free 800-800-7910
Fax: 248-358-0882
e-mail: pjr@pjr.com

www.qcbinc.com
Quality Certification Bureau Inc.
103, Advanced Technology Centre
9650, 20th Ave.
Edmonton, Alberta, T6N 1G1 Canada
Ph: 780-496-2463 toll free 800-268-7321
Fax: 780-496-2464
e-mail: qcbinc@qcbinc.com

www.crsregistrars.com
CRS Registrars Inc.
135 Chesterfield Lane, Ste. 201
Maumee, OH 43537
Ph: 419-861-1689
Fax: 419-861-1696
e-mail: bned@crsregistrars.com

www.bvqina.com
BVQi North American Central Offices
Don Burdick
515 West Fifth Street
Jamestown, NY 14701
Phone: (716) 484-9002
Toll Free: (800) 937-9311
Fax: (716) 484-9003
E-mail: dburdick@bvqina.com

www.praxiom.com
Praxiom Research Group Ltd.
3814 - 41 Ave.
Edmonton, Alberta, T6L 5M4, Canada
Ph: (780)461-4514
Fax: (780)463-6034
e-mail: info@praxiom.com
Title 20: ISO 9001 2000 Translated into Plain English

www.goalqpc.com
GOAL/QPC
2 Manor Parkway
Salem, NH 03079-2841
Ph: 603-890-8800 or 800-643-4316
fax: 603-870-9122
e-mail: service@goalqpc.com
Memory Jogger (GOAL/QPC)

www.xlp.com
Excel Partnership Inc.
75 Glen Road
Sandy Hook, CT 06482
Ph: 203-426-3281 toll free 800-374-3818
Fax: 203-426-7811
e-mail: xlp@xlp.com
ANSI-RAB NAP Accredited Lead Auditor Course for ISO 9001:2000, Course # 0330 - 4.0 CEUs, 5 Days

www.plexus-training.com
Plexus Corp.
1408 Northland Drive, Ste. 310
St. Paul, MN 55120
Ph: 651-644-4900 toll free 888-753-9871
Fax: 651-644-4949
e-mail: info@plexus-training.com
Plexus ISO 9001:2000 Transition Training Systems
Authorized by IATF to develop and deploy training for ISO/TS 16949:2002 Certification Body Auditor Certification Training

www.eaglegroupusa.com
Eagle Group USA Inc.
100 W. Big Beaver Road, Ste. 200
Troy, MI 48084
Ph: 248-355-4421 toll free 800-508-9044
Fax: 248-355-4623
e-mail: clientservices@eaglegroupusa.com

www.iso-specialists.com
RNM Quality Consultants
210 Harvest Creek Close, N.E.
Calgary, Alberta, Canada T3K 4P8
Ph: 403-226-5356 toll free 877-650-0565
fax: 403-206-7367 toll free 877-650-0575
e-mail: contact@iso-specialists.com
CD package "Quality System Upgrade for an ISO 9001:2000 Quality Management System"
CD package "Complete Documentation for an ISO 9001:2000 Quality Management System"
CD package "Implementation Handbook for an ISO 9001:2000 Quality Management System"

www.abs-group.com and www.absconsulting.com and www.eagle.org
ABS Corp.
ABS Plaza
16855 Northchase Drive
Houston, TX 77060
Ph: 281-877-6000
Fax: 281-877-6702
e-mail: aleveille@eagle.org. Alle L'Eveille, Manager Marketing Communications

www.aqsperformance.com
Applied Quality Systems Inc.
446 W. County Road D
St. Paul, MN 55112
Ph: 651-633-7902 or 800-633-2588
fax: 651-633-7903
e-mail: info@aqsperformance.com
"Project Management for Transitioning to ISO 9001:2000", a course by Applied Quality Systems Inc. (AQS)

www.QualityWBT.com
J.P. Russell and Associates
5980 East Bay Blvd.
Gulf Breeze, FL 32561
Ph: (850) 916-9496
Fax: (850) 916-9497
e-mail: jp@jp-russell.com
QualityWBT Campus, Web-based training at www.QualityWBT.com
"ISO 9001:2K Delta Training" a transition training course
"ISO Lesson Guide" introduction to ISO 9001:2K principles and concepts
"ISO 9000:2000 Checklist" editable library document

www.source4quality.com
Source4Quality
PO Box 501
Morgantown, PA 19543
Ph: 610-913-7081
Fax: 775-254-8096
e-mail: info@source4quality.com

www.isosupport.com
ISO 9000 Support Group Inc.
5 Darby Road
Guelph, ON N1K 1R4 Canada
Ph: 519-821-2684
Fax: 519-824-0494
e-mail: help@isosupport.com
ISO and Process Improvement Newsletter, www.isosupport.com/newslett.htm

www.9sg.com
9000 Solutions Group
The ISO 9000 Works
Blanchard, Michigan
Ph: 989-861-5005
Fax: 989-561-5008
Rob Kantner, Executive Director
e-mail: rob@9sg.com
9K/2K ISO 9000 (2000) Do It Yourself Transition Kit

www.statamatrix.com
STAT-A-MATRIX (SAM)
1 Quality Place
Edison, NJ 08820
Ph: 800-472-6477
e-mail: customerservice@thesamgroup.com
Transition Training for ISO 9001:2000 (ZPRI), 2 days
Implementing an ISO 9001:2000 Quality Management System (QASI), 2 days
ISO 9001:2000 ANSI-RAB Accredited Auditor/Lead Auditor Training (L2KI), 5 days

www.hjsteudel.com
H.J. Steudel & Associates Inc.
6417 Normandy Lane, Ste. 205
Madison, WI 53719
Ph: 608-271-3121 toll free 866-271-3121
Fax: 608-271-4755
e-mail: info@hjsteudel.com
ISO 9001:2000 Internal Audit Checklists
ISO Pocket Guides, www.isopocketguides.com

www.qualityexperts.com
Quality and Productivity Management Inc.
Ph: 800-900-3360
e-mail: info@qualityexperts.com
Quality Experts eNewsletter
Certified in use of the Plexus Training Systems

www.pqsystems.com
PQ Systems Inc.
10468 Miamisburg-Springboro Road
Miamisburg, OH 45342
Ph: 937-885-2255 toll free 800-777-3020
Fax: 937-885-2252
e-mail: sales@pqsystems.com
After ISO: How to sustain continuous improvement

www.aworldofquality.com
Quality Management International Inc.
PO Box 271
Exton, PA 19341
Ph: 800-666-9001
Fax: 800-321-9004
e-mail: jbroomfield@aworldofquality.com

www.omnex.com
Omnex Inc.
3025 Boardwalk, Ste. 120
Ann Arbor, MI 48108
Ph: 734-761-4940
Fax: 734-761-4966
e-mail: info@omnex.com
Omnex Navigator newsletter

www.cebos.com
CEBOS Ltd.
24567 Northwestern Hwy., Ste. 500
Southfield, MI 48075
Ph: 248-357-1844 toll free 800-653-3478
Fax: 248-357-1846
e-mail: info@cebos.com
MQ1 Software package utilizes open database technology and is OBDC compliant

www.qualitypursuit.com
Quality Pursuit Inc.
625 Panorama Trail, Bldg. 2, Ste. 111
Rochester, NY 14625
Ph: 585-586-2680 toll free 800-278-7784
Fax: 585-586-3312
e-Mail: admin@qualitypursuit.com

www.powerwayinc.com
Powerway Inc.
6919 Hillsdale Court
Indianapolis, IN 46250
Ph: 317-598-1760 toll free 800-964-9004
Fax: 317-598-1740
e-mail: info@powerwayinc.com
ISO 9000:2000 software, "Suite 2000"

www.bywater.com
Bywater Inc.
Two Stamford Landing
68 Southfield Ave.
Stamford, CT 06902
pH 800-973-0344
fax. 203- 973-0345
e-mail: info@bywater-consulting.com

www.isotruck.com
Service Quality Associates Inc. (SQA)
607 Talbot Street
London, Ontario, Canada
N6A 2T2
Ph: 800-313-9923 or 519-433-3244
fax: 519-433-2737
e-mail: info@isotruck.com
Supplier of quality management practices to the transportation industry of North America.

www.qsuonline.com
QSU Publishing Co.
3975 University Drive, Ste. 230
Fairfax, VA 22030
Ph: 703-359-8460 or 866-225-3122
fax: 703-359-8462
e-mail: isoeditor@aol.com
Quality Systems Update

www.qualitymag.com and www.bnp.com
Business News Publishing Co.
1050 IL Route 83, Ste. 200
Bensenville, IL 60106
Ph: 630-616-0200
Fax: 630-227-0204

www.insidequality.com
Quality Digest
40 Declaration Drive, Ste. 100
Chico, CA 95973
Ph: 530-895-4095
Fax: 530-895-0395
e-mail: editorial@qualitydigest.comForums on ISO 9000:2000, QS-9000, CE-Marking and other related standards
uality Digest articles related to standards and other issues organized by topic
alendar of standards-related events
ob postings for ISO 9000 and Six Sigma related jobs.

www.patonpress.com
Paton Press
PO Box 44
Chico, CA 95927
Ph: 530-342-5480
Fax: 530-342-5471
e-mail: books@patonpress.com

www.iso1stop.com and iso9000commerce.com
Portal website dedicated to ISO 9000, ISO 14000, QS 9000, TL 9000, and all related issues.

www.isoeasy.com
ISO Easy is dedicated to helping organizations understand and implement the ISO 9000 and ISO 9001 standards for quality management systems. These web pages are provided by ISO Easy as a free service.

ISO Easy
PO Box 21
Middletown, NJ 07748
Ph: 732-671-7130
fax: 801-340-4690
e-mail: info@isoeasy.com

www.iso9000store.com
Vinca, LLC dba ISO 9000 Store
16526 W. 78th Street
Eden Prairie, MN 55346
Phone: 612-308-1628
Fax: 801-457-9770
Email: webmaster@iso9000store.com

www.estore24x7.com
848 Burnhamthorpe Road, Unit # 2
PO Box 12049
Mississauga, Ontario L5C 2S0
Canada
Phone 905-276-4566
Fax 905-277-8799
e-mail info@estore24x7.com
Online store accepts orders for technical e-books, software, 24/7.

www.bulltek.com
Bulltek Ltd. (Bullish Technologies)
International Operations located in the Southern California Big Bear Mountains,
(located in the outskirts of the US National Forest Reserve), California USA
e-mail: globalnet@bulltek.com
Ph: 888-285-5835

www.qsdoc.com
Contact QSdoc at 877-825-5476 for ISO/QS-9000 consulting