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H. James Harrington was formerly CEO of Systemcorp, an Internet-software development company. He was also formerly a principal at
Ernst & Young, where he served as an international quality adviser. |
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Stanley A. Marash, Ph.D. is chairman and CEO of STAT-A-MATRIX/The SAM Group. He can be reached at telephone (732) 548-0600.Visit STAT-A-MATRIX at www.thesamgroup.com |
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Pat Townsend Joan Gebhardt have written more than 200 articles and four books: Commit to Quality (John Wiley & Sons, 1986); Quality in Action: 93 Lessons in Leadership, Participation, and
Measurement (John Wiley & Sons, 1992); Five-Star Leadership: The Art and Strategy of Creating Leaders at Every Level (John Wiley & Sons, 1997); and Recognition, Gratitude & Celebration
(Crisp Publications, 1997). |
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Thomas Pyzdek is the author of "The End of Management"
and more than a dozen other popular books on ASQ certification and other quality-related subjects. He provides consulting services to senior management in industries ranging from manufacturing to health care. |
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A. Blanton Godfrey is chairman and CEO of Juran Institute Inc. at 11 River Road, Wilton, CT 06897. |
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Michael J. Cleary, Ph.D. is founder and president of PQ Systems Inc. He is a noted authority in the field of quality management
and a professor emeritus of management science at Wright State University in Dayton, Ohio. |
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