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Quality Digest -- November 1995
COVER STORY In this excerpt from his new book, A History of Managing for Quality, J.M. Juran describes how managing for quality evolved in the United States. FEATURES Managing the Environment with ISO 14000 Do environmental management systems present a new liability issue for companies? Self-Directed Work Teams: A Competitive Advantage At 3M, employees join together to manage their daily work through self-directed work teams. Why Quality Fails Why do so many quality efforts fail?
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