The great systems thinker Russell Ackoff had a provocation that stayed with me: A system isn’t the sum of its parts. It’s the product of their interactions.

He used a simple example. Take the best engine from one car, the best transmission from another, the best brakes from a third. You will not get the best car; you will get no car at all. The behavior lives in the interactions…

Most quality practitioners, as well as process engineers, are familiar with management of change (MOC). This means that any significant change to a process factor, such as the familiar ones in cause-and-effect diagrams like manpower, machine, material, method, measurement, and environment, can have unforeseen and undesirable consequences. This is why MOC reviews must take place prior to…

AI adoption in medical practices is growing steadily, with most providers seeing positive ROI. But progress depends on overcoming integration, skills, and trust barriers to focus AI where it delivers real clinical and operational support.

As the healthcare industry continues to embrace digital transformation, the benefits of AI in healthcare—whether improving workflows or…