Adding a control element to any system may seem like an easy path, even a necessary one. Redundancy reassures the stakeholders and the auditors, and it might become a sales pitch for the customers. Removing such elements is, on the other hand, more challenging; it’s an effort that requires accountability and traceability. It’s a signed decision, and your name is on it. A recent example of that…

M ore than 80% of restructuring efforts in firms fail. Most explanations focus on poor execution or bad strategy. Our research points to something more uncomfortable: Embarking on organizational transformation isn’t always a rational response to a business challenge but can be a defensive reaction to leaders’ own anxiety—a way of avoiding true self-reflection by making the organization the…

On a Tuesday morning, a support agent in Dublin closes a tricky ticket while an engineer in Bengaluru ships a fix, and a sales manager in my hometown of Columbus, Ohio, joins a customer call spanning four time zones. None of them set foot in the same building, yet the work clicks.

New findings in the GoTo and Workplace Intelligence Pulse of Work 2025 show 51% of employees expect…