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f you’ve been sweating what to get your quality colleagues this holiday season, you might want to pass up that tin of gooey chocolate in favor of a new international self-help standard. ... [Read More]
Several years ago, I penned a column entitled, “Nurse, I’m Ready for My Cappuccino!” The article was an interview with Gerard van Grinsven, the new CEO and president of the Henry Ford ... [Read More]
Sometimes when studying something that has become too familiar to us, we can gain valuable new insights by looking at it from a radically different perspective. Much has been written, for example, ... [Read More]
Last week I had occasion to view once again, in the company of a client, the excellent little video, “Toast Kaizen,” produced by the Greater Boston Manufacturing Partnership (GBMP)1, and ... [Read More]
Here at Quality Digest, we get a lot of mail: Some of it’s critical, some of it’s praiseworthy, some of it’s cantankerous, and some of it’s challenging. All of it is insightful. And then, ... [Read More]
By The Un-Comfort Zone with Robert Wilson11/11/2009
My sons recently started talking about being cool, and I recalled my own teenage years and the need to be cool. That driving desire dictated the clothes I wore, the music I listened to, and what ... [Read More]
During my sabbatical from writing this column this summer, I watched an interesting program on the National Geographic Channel’s “Mayday” series1. It serves as a terrific example of how a ... [Read More]
There have been a couple of great columns in recent weeks in Quality Digest Daily dealing either directly or indirectly with the subject of root cause analysis. Mike Micklewright gave us his spin ... [Read More]
Lean, lean Six Sigma, total quality management (TQM), and other techniques have helped companies improve processes through the execution of projects. However, much of these efforts have resulted in ... [Read More]
I recently got a phone call from one of our service providers asking me to participate in a short survey to assess their service quality. This provider handles part of our business infrastructure ... [Read More]
