Donnelly Custom Manufacturing of Alexandria, Minnesota, a short-run injection molding company, knows that proper training is vital to productivity and quality. Still, using traditional methods, training at Donnelly was taking longer than desired and employees often weren’t retaining enough of what had been taught. Donnelly was committed to continuous improvement, and the company needed more advanced training practices to help employees more fully understand their jobs, improve quality, and eliminate any turnover associated with job confusion.
Sam Wagner, job methods certified trainer at Donnelly, has this story to share about teaching Donnelly employees this method. “One group I taught came to class in the second day with only one example for improvement rather than the two I had asked for. When asked why there wasn’t a second example, a trainee said he walked the floor from one end to the other but was unable to find a job that could be improved. |
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