When I was a guest on Quality Digest Live, co-host Dirk Dusharme asked me about hesitations that some health care professionals might have about the lean concept of “standardized work.” As you can see in the show’s archived recording, I talked about how the increased standardization of core processes can have great benefits to patients, clinicians, staff, and the hospital. Those benefits should be the focus. They are why we need to have more standardized processes, rather than standardizing for the sake of standardizing, or because it’s the “lean thing to do.”

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