Content By Paul Naysmith

Paul Naysmith’s picture

By: Paul Naysmith

Paul Naysmith’s picture

By: Paul Naysmith

This June will you be wishing the Magna Carta a very happy birthday? An 800-year-old document might not necessarily warrant a lovely slice of cake, but I’m sure someone somewhere will be celebrating this anniversary. No doubt many readers will be wondering why I want to discuss the Magna Carta, but as I always do, I’ll ask for your patience and explain why I think it’s an important quality document.

Paul Naysmith’s picture

By: Paul Naysmith

I have four clocks hanging on my office wall, each one individually set for a strange and different time zone somewhere on this planet. I need to know these various times, as I am sure to engage with someone somewhere else at some point during the day.

Paul Naysmith’s picture

By: Paul Naysmith

If your preferred media outlet has yet to cover the current topic of conversation about Scottish independence, the following may be, well, news to you. On Sept. 18, 2014, the people living in Scotland will be given the opportunity to vote to become, once again, an independent and sovereign country, separating its ties with the government of the United Kingdom.

Paul Naysmith’s picture

By: Paul Naysmith

Recently I walked headlong into a conversation on quality costs, or the cost of poor quality (COPQ), or the cost of quality, or some other term I’ve forgotten from that discussion. I realized that this area is very well-developed in the world of quality, but perhaps not fully understood by professionals outside of the quality department. Perhaps this is due to “finance for managers” classes clouding the issue. Or perhaps it is genuinely not understood by management.

Paul Naysmith’s picture

By: Paul Naysmith

From where I sit, flying high in the air, I can see the deep royal blue of the Atlantic. White waves are cresting around an island below, outlining the green and brown blob that, without a map, is nameless and unknown to me. I’m on my way to one of the islands off the east coast of Canada, an island with a miniature population where clocks are set 30 minutes off from the rest of the world’s. This is the first time I’ve approached Newfoundland when it wasn’t in the middle of a snowstorm.

Paul Naysmith’s picture

By: Paul Naysmith

It was yesterday, a glorious sunny distraction of a day, and while alternately admiring the world outside my window and reading the latest issue of CQI’s Quality World, I came across a plea for help. In the letters section, a reader implored the editor to “help the large number of service industries in the UK to understand how Deming’s work can apply to them.”

Paul Naysmith’s picture

By: Paul Naysmith

It’s Saturday morning and Mrs. N. has a project for me: assembling her new bicycle. It has arrived in an imposing brown box, and I’m attempting to interpret the instructions. Looking over the variety of nuts, bolts, screws, and connectors in a little plastic bag, I’m performing a mental inventory of the tools needed, and I’m up to seven.

Paul Naysmith’s picture

By: Paul Naysmith

Paul Naysmith’s picture

By: Paul Naysmith

For work purposes, I first made my way to the United States on a short business trip in October 2007. I remember it vividly. I was not long married, and my boss was putting me on the long haul into Texas and Louisiana.