Crisis of Credibility
The ISO 9001 series of standards is the most widely used in the world and specifies requirements for an organization’s quality management system (QMS).
The ISO 9001 series of standards is the most widely used in the world and specifies requirements for an organization’s quality management system (QMS).
For 20 years, I have worked with many companies to achieve a variety of registrations. As a sales manager, auditor, consultant and trainer, I have noticed that a number of companies haven’t realized the benefits that they expected from standards registration.
For years, many companies have expended countless dollars and painful hours to comply with the various requirements of ISO 9001. Now, some of these companies are being asked to meet the provisions of Carnegie Mellon’s Capability Maturity Model Integration (CMMi).
Adding value by auditing using the process- and metric-driven approach requires new methods and an increased focus on supplier performance metrics (i.e., scorecards).
How did your quality system get so complex and redundant?
ISO 10006:2003, guidelines for quality management projects, was released in the fall of 2003. This standard is creating the next wave in our understanding of project managing processes.
Lean means doing the most with what you have. It’s efficiency and intelligence. In the modern economy, lean is a fact of life.
Supplier management is one of the most troublesome disciplines within a management system. There’s nothing inherently difficult about it, though. Companies make it difficult by instilling the process with lots of unwieldy bureaucracy.