At an Automotive Industry Action
Group-sponsored seminar on April 24, the Big Three automakers
stood before their leading suppliers and stated the direction
that their joint quality system capability assessment initiatives
would take: ISO/TS 16949:2002 has been released, and QS-9000
is no longer in the long-term picture.
“We
have no plans to revise QS-9000 based on ISO 9001:2000 because
we believe ISO/TS 16949 comprehends QS-9000 and includes
strengthening major areas,” said Joe Bransky of General
Motors Corp. “ISO/TS 16949 contains 90 percent of
QS-9000 already, and it’s an improved standard.”
“DaimlerChrysler has already registered some of
its own sites to ISO/TS 16949,” added Hank Gryn of
DaimlerChrysler. “That’s a big signal which
way we’re going.”
“Ford will be going to ISO/TS 16949 by 2006 at the
latest,” said Ford Motor Co.’s Russ Hopkins.
“We’re working on an announcement that will
be forthcoming very soon.”
These statements were made at the AIAG’s ISO/TS
16949:2002 Rollout Workshop in Detroit. Speakers included
members of the International Automotive Task Force: Gryn,
Hopkins and Bransky, along with Harold Hodder, executive
director of the International Automotive Oversight Bureau.
ABS QE (ABS Quality Evaluations Inc.)--www.abs-qe.com
AENOR (Asociación Española de Normalización)--www.aenor.es
AFAQ (Association Française pour l'Assurance
de la Qualité)--www.afaq.fr
AIB Vinçotte--www.aib-vincotte.com
AQA (American Quality Assessors)--www.aqausa.com
AQSR International Inc.--www.aqsr.com
BSI (British Standards Institution)--www.bsi-global.com
BVQI (Bureau Veritas Quality International)--www.bvqi.com
CERTO S.R.L.--www.certo.it
CISQ Automotive (including CERTIQUALITY, ICIM, IGQ,
IIP, IMQ, and RINA)--www.cisq.com
Dekra-ITS Certification Services GmbH--www.dekra-its.de
DNV (Det Norske Veritas Certification)--www.dnv.com
DQS (Deutsche Gesellschaft zur Zertifizierung)--www.dqs.de
Eagle Registrations Inc.--www.eagleregistrations.com
Entela Inc. QSRD--www.entela.com
Excalibur Registrations Inc.--www.excaliburregistrations.com
InterCert (International Cert Zertifizierung GmbH)--www.international-cert.de
ITS Intertek Testing Services--www.itsglobal.com
JQA (Japan Quality Assurance)--www.jqa.or.jp
KFQ (Korean Foundation for Quality)--www.kfq.or.kr
KPMG--www.kpmg.com
LGAI Technological Center--www.lgai.es
LRQA (Lloyds Register Quality Assurance)--www.lrqa.com
MQZ (Moody International)--www.moody-group.com
NIS ZERT (NIS Zertifizierungs-und Umweltgutachter
GmbH)--www.nis-zert.de
NQA (National Quality Assurance Ltd.)--www.nqa.com
NSAI (National Standards Authority of Ireland)--www.nsai.ie
NSF International Strategic Registrations--www.nsf-isr.org
ÖQS (Österreichische Zertifizierungs und
Begutachtungs GmbH)--www.oeqs.com
PSB Certification Pte Ltd.--www.psbcert.com
QAS (Quality Assurance Services Pty. Ltd.)--www.qas.com.au
QCB (Quality Certification Bureau)--www.qcbinc.com
QMI (Quality Management Institute)--www.qmi.com
RW-TÜV e.V.--www.rwtuv.de
SABS (South African Bureau of Standards)--www.sabs.co.za
SGS (SGS-ICS Gesellschaft für Zertifizierungen
GmbH und Umweltgutachter)--www.sgs.com
Smithers Quality Assessments Inc.--www.smithersregistrar.com
SQS (Schweiz Vereinigung für Qualtäts-und
Management-Systeme)--www.sqs.ch
SRI Quality System Registrar--www.sriregistrar.com
TAT (TÜV Rhineland AnlagenTechnik GmbH)--www.tuev-rheinland.de
TMS (TÜV Management Service GmbH)--www.tuvam.com
TUV Hessen (TÜV Cert--Zertifizierungsstelle des
TÜV)--www.tuev-hessen.de
TÜV Nord Cert GmbH--www.tuev-nord.de
TÜV Saarland e.V.--www.tuev-saar.de
UL (Underwriters Laboratories)--www.ul.com
UTAC (Union Technique de l'Automobile et du Cycle)--www.utac.com
VCA (Vehicle Certification Agency)--www.vca.gov.uk
ZSQ (ZertifizierungsStelle für Qualitätmanagementsysteme)--www.kba.de
Global harmonization with other automotive manufacturers
to provide improved quality products to automotive
customers worldwide
Common IATF third-party registration scheme to ensure
consistency worldwide
Improved product and process quality
Additional confidence for global sourcing
Reassignment of supplier resources to quality improvement
Common quality system approach in the supply chain
for supplier/subcontractor development and consistency
Reduction in multiple third-party registrations, thereby
reducing cost
Reduction of variation and increased efficiency
Reduction in second-party system audits
Common language to improve understanding of quality
requirements
For suppliers with multiple international automotive
customers, ISO/TS 16949 may represent substantial
efficiencies by allowing one audit to satisfy the
quality system requirements of QS-9000, VDA 6.1, AVSQ,
EAQF (when coupled with individual company-specific
quality requirements and the common automotive registration
scheme).
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The sold-out conference—attended by OEMs, suppliers,
registrars and consultants—addressed several key quality
issues, including:
Past, present and future perspectives of automotive quality
requirements
Differences between QS-9000, ISO/TS 16949:1999 and ISO/TS
16949:2002
The OEM position regarding implementation of ISO/TS 16949:2002
The future of QS-9000
Since the April 24 rollout, DaimlerChrysler has released
a letter dated July 2002, which stated that effective July
1, 2004, all product and service part suppliers to DaimlerChrysler
are required to be registered to ISO/TS 16949. In early
August, DaimlerChrysler, Ford and GM released a joint letter
announcing that the third edition of QS-9000 will expire
on Dec. 14, 2006, after which ISO/TS 16949:2002 will replace
QS-9000. (Both letters can be downloaded from the AIAG Web
site at www.aiag.org.)
Formed in 1996 as an ad hoc action group to harmonize
automotive quality system standards catalogs, the IATF members
include BMW, DaimlerChrysler, Fiat, Ford, GM, Renault, PSA
(Peugeot-Citroën), Volkswagen and several industry
trade associations including AIAG (North America), ANFIA
(Italy), FIEV (France), SMMT (UK) and VDA (Germany). A common
goal was established: implementing a single, global automotive
quality system standard and registration process.
The IATF took on the challenge of developing a standard
to harmonize three European catalogs—VDA 6.1 (Germany),
AVSQ (Italy), EAQF (France)—and the North American
QS-9000 standard.
With the release of ISO/TS 16949:2002:Quality management
system—Particular requirements for the application
of ISO 9001:2000 for automotive production and relevant
service part organizations, IATF says that reaching its
goal of implementing a global common standard is on track.
This revised version of ISO/TS 16949 aligns with ISO 9001:2000
and was developed and released under the sanction of ISO/TC
176, the ISO technical committee with the responsibility
for oversight of the project.
In keeping with the IATF’s goal, a supplier’s
certification to ISO/TS 16949:2002—in accordance with
the IATF registration scheme and customer-specific requirements—will
satisfy IATF vehicle manufacturers’ current quality
system requirements for compliance or certification. In
addition to harmonizing the current quality system requirements
into one standard, the IATF developed a certification scheme
that includes common registration rules, common certification
body contracts, common auditor qualifications, suppliers
certified through third-party registration and five regional
oversight offices.
These five regional oversight offices have operations
management and implementation responsibility for ISO/TS
16949 through a common process approach. Each office’s
functions include:
Implementation and management of the ISO/TS 16949 registration
oversight activities on behalf of the IATF via a common
process of witness audits, auditor qualification training
and exam, and monitoring the certification body and auditor
performance
Management and coordination with all IATF oversight offices
to ensure global consistency of the ISO/TS 16949 registration
scheme
Application and implementation of IATF policies and decisions
Support of the IATF in its pursuit of standard harmonization
with global automotive manufacturers
Development and maintenance of a central IATF strategic
information database to assist in the management of the
registration scheme
The IAOB is an IATF oversight office located in Southfield,
Michigan. Additional oversight offices are ANFIA, IATF-France,
SMMT and VDA-QMC. Only certification bodies contracted with
an IATF oversight office can issue IATF-recognized ISO/TS
16949 certificates. To date, the oversight offices have
approved and contracted with 48 certification bodies worldwide.
IATF certification bodies have issued approximately 1,700
ISO/TS 16949 certificates, mostly in Europe. By comparison,
more than 22,000 QS-9000 certificates have been issued globally.
To be sure the release of ISO/TS 16949:2002 will have
a direct impact on manufacturing suppliers to DaimlerChrysler,
Ford and GM, several key changes have been made in the latest
ISO/TS 16949 version.
For example, the document states it’s an automotive
requirements technical specification and is “applicable
to sites of the organization where customer-specified parts
for production and/or service are manufactured.” A
site is defined as a location at which value-added manufacturing
processes occur. It’s important to note the document’s
definition of manufacturing, which is “the process
of making or fabricating production materials, production
or service parts, assemblies, or heat treating, welding,
painting, plating or other finishing services.” Simply
put, this means that not all supplier organizations may
qualify for ISO/TS 16949:2002 certification—even if
they were certified to QS-9000. In many cases QS-9000 certificates
were issued to nonautomotive suppliers or suppliers not
fitting the applicability requirements.
Supplier applicability means the company is a direct supplier
to a subscribing customer (a manufacturing site of parts
or materials) and adds manufacturing value. Sites that offer
supporting functions such as design centers, corporate headquarters
and distribution centers cannot obtain stand-alone certification
to ISO/TS 16949:2002. In addition, there are no planned
supplements to ISO/TS 16949 for tooling and equipment and
semiconductor suppliers.
On the other hand, OEM assembly centers can be registered
to ISO/TS 16949, just like a supplier. “OEMs will
be doing the same thing they’re asking suppliers to
do regarding ISO/TS 16949 registration,” says IAOB’s
Harold Hodder. “And that’s good news.”
Other changes to the document include mapping that’s
based on and encompasses ISO 9001:2000. In the ISO/TS 16949:2002
document, the original ISO 9001:2000 text appears in boxes.
The IATF automotive text is outside the boxes and includes
added notes for guidance. The IATF strengthened the document
by defining product realization, which it believes is the
foundation of the process approach. Also new is the document’s
treatment of supplier development, which now contains very
specific requirements for performance development and measurement.
Organization performance requirements were added as a measure
of the output of an organization’s quality management
system.
An audit to ISO/TS 16949:2002 will change from an element
audit to a process audit. A process audit will focus on
customer-oriented processes within the organization and
evaluate the company’s performance against its customers’
requirements. Overall performance metrics will be based
on common measurements, all aimed at the satisfaction of
the customers’ needs.
“A process model approach is the mental model auditors
and CBs need when they conduct an audit,” says GM’s
Bransky. “The automotive business is about product
realization and market distribution. ISO/TS 16949 is focused
on quality system capability for achieving product realization
goals with the customer—performance is critical.”
In fact, DaimlerChrysler, Ford and GM have written customer-specific
requirements, which are also part of the audit along with
the TS requirements. At the seminar, the IATF presenters
emphasized that customer specifics are as important as TS
requirements. A complete audit cannot be done without considering
both. It was also noted that the reference manuals for PPAP,
FMEA, MSA, APQP and SPC are viable documents and will be
referenced in DaimlerChrysler’s, Ford’s and
GM’s respective customer specifics for ISO/TS 16949:2002.
Bransky emphasized the role of the CB in the auditing
process. “The CB’s role is crucial in making
sure the certificates have value,” he told the group.
“This process must have integrity, or we’ll
be trying something else until we find something that does
work. The Big Three OEMs source with suppliers who are certified,
and that has to mean something.”
The IATF’s goal to recognize a single, global automotive
quality system standard and registration process is one
of the major benefits of ISO/TS 16949:2002. Reciprocal recognition
will result in a reduction of second- and third-party audits,
which translates into enormous cost savings for organizations.
Additional benefits include emphasis on process audit vs.
documentation, global sourcing advantages and improvement
of marginal suppliers. Since ISO/TS 16949:2002 contains
the full text of ISO 9001:2000, certification to ISO/TS
16949:2002 also means compliance to ISO 9001:2000.
The current options for IATF OEMs and others who subscribe
to ISO/TS 16949 are:
Compliance. Certification is not required but must conform
to the requirements.
Optional with upgrade urged. The current policy of Ford
and GM
Phase-in. Start with a lead, major-commodity supplier organizations,
and the rest will follow.
Mandate. Establish a deadline for first-tier suppliers that
fall under applicability.
It’s not necessary for QS-9000-certified organizations
that are adding ISO/TS 16949 certification to retain their
QS-9000 certification unless customer requirements dictate
otherwise.
At the ISO/TS 16949: 2002 rollout seminar, the members
of the Daimler- Chrysler, Ford and GM Supplier Quality Requirements
Task Force reiterated that it has no intention of revising
QS-9000 to align with ISO 9001:2000 and clarified that the
QS-9000 third edition (based on ISO 9001:1994) will remain
in effect until Dec. 14, 2006. Because ISO/TS 16949 is a
global standard, it’s important to note where key
automakers stand.
The Big Three automakers and ISO have agreed that ISO
9001:1994 will live on in QS-9000 until Dec. 14, 2006. In
fact, after Dec. 15, 2003, certification to QS-9000 will
become a stand-alone certification; it will no longer include
certification to ISO 9001. An International Automotive Sector
Group-sanctioned interpretation was released July 1, 2002,
and addresses the issue of QS-9000 certification after Dec.
15, 2003. (The IASG Sanctioned Interpretation is available
at www.aiag.org.) Suppliers registered to QS-9000 are urged
to determine if their organization falls within the scope
of ISO/TS 16949 and ensure that their quality management
team understands the ISO/TS 16949:
2002 requirements and the process approach. Suppliers are
also encouraged to upgrade to ISO/TS 16949:2002 at the expiration
of their current QS-9000 certification, and no later the
Dec. 14, 2006, or earlier based on their customer requirements.
To help with the implementation, the IATF is publishing
the following documents:
Quality System Assessment Checklist, Second Edition. This
is based on the contents of ISO/TS 16949:2002. The checklist
is used as a guide in auditing the requirements to ISO/TS
16949:2002.
IATF Guidance to ISO/TS 16949:2002. The guidance supplement
is a reference document to assist in the application of
ISO/TS16949:2002. It includes explanations, examples and
industry practices related to particular automotive requirements
of ISO/TS 16949:2002.
ISO/TS 16949:2002 Automotive Certification Scheme—Rules
for Achieving IATF Recognition. This manual defines the
IATF common registration scheme and rules for ISO/TS 16949:2002.
Karen Whitmore is program manager for AIAG’s quality
initiatives. Carla Kalogeridis is editor of AIAG’s
ActionLINE magazine. Letters to the editor about this article
can be sent to letters@qualitydigest.com.
This article first appeared in the May issue of AIAG’s
ActionLINE magazine.
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