All Features
Jack Dunigan
Ok, we have to admit it. We are busy—too busy.
There are meetings to prepare for and participate in. There are reports to write, read, review, comment upon, and process. The day’s schedule is often controlled by someone else or at the very least, torpedoed by unplanned activity. In my time-…
Jim Frost
‘There are three kinds of lies: lies, damned lies, and statistics.” I’m sure you’ve heard this most vile comment, which was popularized by Mark Twain, among others. This dastardly phrase impugns the reputation of statistics. The implication is that statistics can bolster a weak argument, or that…
Akhilesh Gulati
Editor’s note: This article continues the series exploring the TRIZ methodology, a problem-solving, analysis, and forecasting tool derived from studying patterns of invention found in global patent data. TRIZ identifies 40 principles, of which the ideal final result is one.
After seeing the…
Kelly Kuchinski
During the last decade we’ve seen the number of companies, especially in the consumer products sector, outsourcing such functions as manufacturing and packaging to streamline processes, reduce costs, and focus on core competencies. Although there are obvious benefits to outsourcing, there are…
ISO
A new ISO brochure will help both manufacturers and consumer representatives understand how a simple set of rules and guidelines provided by ISO standards can ensure that environmental claims made on products or labels can be trusted.
The free brochure, “Environmental labels and declarations—How…
Michelle LaBrosse
Please hold for a scene from the movie Office Space:
Bob: “What would you say ya do here?”
Tom: “Well look, I already told you! I deal with the g!**@#n customers so the engineers don’t have to! I have people skills! I am good at dealing with people! Can’t you understand that? What the hell is…
Matthew Barsalou
Editor’s note: This is part four of a four-part series about the history of quality. For a description of the earlier years in the quality movement, see part one, part two, and part three.
The Six Sigma methodology is used to identify and control variables that affect the output of a process. In…
Matthew Barsalou
Editor’s note: This is part three of a four-part series about the history of quality. For a description of the earlier years in the quality movement, see part one and part two. For the later years, see part four.
While Japan was organizing quality circles, the United States started the zero…
Dan Wilson
What happens when product for an automated sorting line dries up? Production grinds to a halt, and workers stand around waiting for maintenance to come restore the flow. Overhead costs increase as the minutes tick away. As equipment ages, this happens more frequently. Sometimes the solution isn’t…
Timothy F. Bednarz
All employees are unique as to what drives them to do their best and excel in their profession. Most work as expected, but the motivated employee will go to great lengths to exceed expectations. The key is for managers to discover what truly drives people. Once their motivation is understood,…
Umberto Tunesi
According to official statistics, the root cause of most accidents that befall us at home, on the road, or at the workplace is “distraction.”
However, if we were walking around in Mr. Ishikawa’s skin, we would immediately say that distraction is itself an effect of a number of causes. And if we…
Kimberly Egan
Nutrition labels have been much in the news lately, presumably because we have once again won the fattest nation contest. The Food and Drug Administration (FDA) and various nutrition researchers have all put out some thought-provoking information for us to ponder.
The problems
First, people don’t…
John F. Early
In part one of this two-part series, quality by design was discussed as a business problem involving successive gaps in new product introduction. A five-phase architecture was introduced. Part two looks at the last two elements of this architecture, customer-focused optimization and dominance over…
Matthew Barsalou
Editor’s note: This is part two of a four-part series on the history of quality. For a description of the early years of the quality movement, see part one. For the later years, see part three and part four.
After the end of World War II, U.S. industry had become a seller’s market, and the…
Matthew E. May
Iam an avid cyclist. Last year I purchased a piece of electronic equipment for my cycling habit, produced by Garmin, called the Edge 500. It’s a nifty little gizmo that I mounted on my bike’s steerer tube.
It uses GPS to track speed, routes, distance, incline/decline angles (which allows me to…
Dawn Keller
As I sat down to examine cost of quality (COQ) at Minitab, I flashed back to my certified quality engineer (CQE) exam almost 20 years ago. I can still vividly remember staring down at a particularly difficult cost of quality question and wondering why I didn’t just follow my fourth-grade career…
John F. Early
If you are a proficient Six Sigma Master Black Belt or Black Belt, you are almost guaranteed lifetime employment. Most enterprises continue to create new quality problems that somebody will need to fix. Or as Joseph M. Juran characterized it, almost every product development process is a hatchery…
Davis Balestracci
What exactly is “culture?” As Jim Clemmer puts it, “Culture is ‘the way we do things around here’… especially when the boss isn’t looking.”
As I asked in my January 2013 column: Do cultures’ (unwritten) expectations unwittingly create the leaders they have? Are various guises of “traditional…
Michael Causey
Turns out that some paranoid people have a reason to, well, be paranoid. Researchers from the London Business School issued a report last year finding that many people at work who thought they were being talked about were probably right.
Maybe some in the medical device industry can be forgiven…
Roger Richardson
Delta Sigma Co. (DSC) specializes in developing systems, software, and tools to automate large, complex assembly tasks and manufacturing processes. The company is involved in the design, development, production, and deployment of systems used for the research and development, production, quality…
Paul Naysmith
Seven Quality Tools of an Improvement Ninja, Part 1 The cause and effect diagram
Seven Quality Tools of an Improvement Ninja, Part 2 The check sheet
Seven Quality Tools of an Improvement Ninja, Part 3 The control chart
Bruce Hamilton
I was reminded this week how problematic the conceptual blind spots in our management systems can be. An otherwise insightful and passionate-to-improve organization that I was visiting was caught in a vicious production cycle that I’ll refer to ineloquently as “piling on.”
That is, each…
Quality Transformation With David Schwinn
The day I wrote this column, Jan. 21, 2013, the second presidential inauguration of Barack Obama took place. A presidential inauguration is a celebration of America and what it stands for. In the news coverage, someone quoted American author Alex Haley as saying, “Find the good and praise it.” It…
Jeff Cope
In 2013, machine shops are focused more than ever on finding ways to improve their business. From implementing new processes and adapting to new materials to major investments in new equipment, manufacturers across the supply chain must drive improvements that translate to bottom-line results.…
Paul Naysmith
If you haven't read part one of my Improvement Ninja series, don't worry. Unlike The Godfather Part II, you don't need to see the preceding installment to make sense of this article. I continue my journey to enlighten newly initiated quality colleagues by discussing the check sheet, which is the…