Michele Gelfand has studied and taught negotiation for years. A professor of organizational behavior at Stanford Graduate School of Business, she sees negotiation as a skill that’s imperative for everyone to learn. “It’s not something we’re born with,” she says. “It’s something we learn over time.”

Increasingly, she’s been curious about how factors like gender and class affect…

I’ve now watched every quality management concept I learned during my professional career unfold in my granddaughter’s first five months of life. 

As I observed her feeding habits, sleeping routines, health monitoring, and interactions with her environment, I found remarkable similarities to concepts such as standardization, process control, continuous improvement, preventive…

Walk any well-run plant and you’ll find statistical process control doing quiet, faithful work: control charts on the critical dimensions; capability studies before a line change; gage R&R before anyone trusts a measurement; out-of-control signals investigated; root causes found; corrective actions closed. Quality professionals built this discipline over 70 years, and manufacturing is…