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Over years of listening to people describe their work, one single word has surfaced repeatedly as a barometer of what is frequently called “culture.” The use of the word “they” in conversation gives me insight into an organization’s ability to engage employees and sustain improvement.
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The technical aspects of lean I can observe primarily with my eyes:
• The flow of material and information
• The stability, repeatability, and clarity of work
• Adherence to standards
• Alignment of resources to strategic objectives
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