We examined the practices and major problems that can easily occur in the use of balanced scorecards in the June 3 issue of InsideSixSigma. Now let’s look at why attention to causal event analyses can improve the future performance of any process. Often, this traditional method fails to make metric statements that describe process variability.

The E-DMAIC system within an integrated enterprise excellence (IEE) process provides a scorecard approach that more structurally integrates and orchestrates a company’s whole system.

The approach has five characteristics:

1. Part of the measure phase of E-DMAIC, the scorecard structurally assesses the enterprise system as a whole. In the value chain, business measures are tracked using a corporate level metric report format, while functional areas of the business area are tracked using an operational format to describe how this form of tracking can transition an organization from fire fighting to fire prevention. At this stage, everyone in an organization has all the information needed for an enterprise to move more closely in meeting the three Rs of business: Everyone is doing the right things and doing them right at the right time.

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