Last week I visited with JVS, a terrific Boston-area organization whose mission is “to empower individuals from diverse communities to find employment and build careers, and to partner with employers to hire, develop, and retain productive workforces.”

I was reminded of my first experience with workforce development, one that was detailed in a 1986 edition of TEI Newsletter under the heading, “A Revolution That Began With a Book.” As I reflect now, I think the heading should have read, “A Revolution That Began by Chance” because the book in question, The Goal (New River Press, 1992), although thought-provoking, was only indirectly the trigger of the revolution.

Here’s the real story:

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