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Implementing ISO 9000
by Tony Fletcher, Joseph Hart, Jill Kitka and David Fitzwilliam

A service company, its registrar and its consultant share the story of  the company’s ISO 9000 registration efforts.

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The Future of Quality Management
by Armand V. Feigenbaum

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What’s on the Surface Does Count
by Phil Castle

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Process Simulation Software: Getting the Most Out of Your Process
by Elizabeth R. Larson

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Developing a Quality-Centered Strategic Plan
by John R. Dew, Ed.D.

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Finding the Future in the Past: An Interview with James C. Collins
by Elizabeth R. Larson

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1998 ISO 9000 Registrar and Consultants Guide
by Scott M. Paton and Dirk Dusharme

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