Be Your Own Health Care Advocate
An information revolution is helping consumers create excellence in medical services.
by Dr. William L. Roper

Explode Clause-Based Thinking
Seven issues to consider when taking a process-based, instead of a clause-by-clause, approach to ISO 13485.
by Tom Kahrmann

Predicting Quality Outcomes Through Data Mining
Caterpillar Inc. reduced rotating machinery anomalies by nearly 45 percent, thanks to improvements delivered by data-mining methods.
by Tony Grichnik, Thomas Hill, Ph.D., and Mike Seskin

New Dimensions for Eddy Current Inspection
Innovations beyond the usual approach make this technology useful for contact gage applications.
by William A. Keely

Don't Survey Your Customers!
Routine interactions provide a clearer picture of customer perceptions.
by Craig Cochran

2006 Quality Consultants Directory
Find the right quality consultant for your needs.