chazz14
Household/Property/Liability Claims Handler
<p>I am retired now, but throughout my career in insurance claims was fascinated in SPC, control charts, Deming etc.</p>
<p>Unfortunately, virtually all the managers I worked for were not interested or didn't want to understand how I felt control charts could help them on a daily basis! They preferred to continue to manage using a quota which was usually an arbitary figure.</p>
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