Mon, 11/07/2022 - 11:03
This is the final installment of a five-part series.
We’ve considered two quality organizations. The first, ASQ, has been around since 1946. Founded by none other than W. Edwards Deming, Joseph M. Juran, Walter A. Shewhart, and George D. Edwards.…
Tue, 11/01/2022 - 12:03
This is the fourth installment of a five-part series.
As detailed in our third installment, ASQE is a new legal entity connected to the ASQ we all know and love. It’s a trade organization to which organizations, rather than individuals, can belong.…
Mon, 10/17/2022 - 12:03
In this third installment of our five-part series, we talk with Jim Templin, CEO of ASQE.
Yes, you read that right, ASQE. As in ASQ Excellence. It’s an entirely new legal entity connected at the hip to the ASQ we all know and love. It’s a trade…
Wed, 09/07/2022 - 12:03
This is the second installment of a five-part series.
Some weeks ago, I attended ASQ’s 2022 World Conference on Quality and Improvement (WCQI) with Quality Digest’s editor in chief, Dirk Dusharme, in Anaheim, California. It was the first in-person…
Thu, 07/21/2022 - 12:03
This is the first installment of a five-part series.
In May, Quality Digest editor in chief Dirk Dusharme and I attended ASQ’s 2022 World Conference on Quality and Improvement (WCQI) in Anaheim, California. It was the first in-person conference…
Thu, 01/13/2022 - 12:03
With membership in ASQ down, ISO 9000 series certifications down, and an unnerving reduction in quality management staff in many companies during the pandemic, today’s quality professionals are justifiably concerned about their future and career…
Wed, 11/24/2021 - 12:05
There are many endangered industries today, and publishing is certainly among them. In 2009 we didn’t know if we would survive the monumental changes that had torn through all areas of the publishing world.
W. Edwards Deming once said to me during…
Thu, 06/11/2020 - 12:03
‘We shouldn’t be calling some jobs essential.”
That line got me into a lot of trouble the other day when chatting with friends about how the term “essential worker” degrades the stature of all the “nonessentials,” when, in fact, we all play an…
Thu, 08/02/2018 - 12:03
‘There’s nothing we can do about it.”
In a customer service situation, those words are equivalent to “buzz off” (or worse).
Here’s what customer service managers, from healthcare to telecommunications, from utilities to gyms, should have tattooed…
Thu, 05/31/2018 - 12:03
What a week. On April 30, 2018, there were top-level delegations from two disciplines: In Beijing the Chinese hosted a cabinet-level delegation of U.S. trade representatives; and in Seattle, the ASQ hosted the Sino-U.S. Quality Summit, the first of…
