Joe Caliro

Joe Caliro is the executive vice president of quality at HyperQuality. He was responsible for launching and managing Professional Services, HyperQuality’s new, full-service customer quality consulting arm. He has held executive positions for companies such as AOL, Verizon, GTE and Pearle Vision.

Tue, 12/02/2008 - 16:00
Secrets to Building a Customer-Driven Service Platform
Tue, 12/02/2008 - 16:00
Many companies include a variation of the goal “Provide world-class service” in their mission statements. These same companies have well-planned business strategies and comprehensive marketing strategies. But ask them about their customer-service…