Kevin Cacioppo is the customer success manager at TMP Worldwide, a talent acquisition organization that helps clients recruit top candidates in the smartest, measurable, and most cost-effective way possible. Cacioppo continuously has the customer at heart as when he provided thought leadership, strategy management; developed standard operating procedures to improve clients internal processes; coached clients on customer success best practices, data conversion, and problem solving; and formulated human capital management solutions. When it comes to customer satisfaction, he gets it.