The Weapon of Customer ServiceA look at customer service and its more violent little brother, counterinsurgency.
Wed, 11/18/2009 - 04:00
Sometimes when studying something that has become too familiar to us, we can gain valuable new insights by looking at it from a radically different perspective. Much has been written, for example, about how important customer service is for… Going Low Profile in AfghanistanCustomer relations 101: Remember whose turf you’re on.
Mon, 06/15/2009 - 10:40
This is the second report from the author, who is currently working in Afghanistan. Don’t miss his first article, “Ensuring Quality in a War Zone.”
--Editor
They told us the road was clear. They didn’t say it was safe; it was a dirt road that… Ensuring Quality in a War ZoneForget root cause analysis, in Afghanistan, quality is about focusing on the basics.
Wed, 06/10/2009 - 23:00
Don’t miss the author’s follow-up to this article, “Going Low Profile in Afghanistan.”
--Editor
Profitable manufacturing requires efficiency, and this principle guides most (if not all) of our quality management systems (QMS). We’ve learned…
