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Improvement Tools
The Real Return-to-Office Debate Is About AI
Gleb Tsipursky
On a Tuesday morning, a support agent in Dublin closes a tricky ticket while an engineer in Bengaluru ships a fix, and a sales manager in my hometown of Columbus, Ohio, joins a customer call spanning four time zones. None of them set foot in the same building, yet the work clicks. New findings in the GoTo and Workplace Intelligence Pulse of Work 2025 show 51% of employees expect AI to make…
Customer Care
A Blueprint for Keeping Humans in Control of AI
Katie Gilbert

William Overman began his Ph.D. program at Stanford Graduate School of Business at an auspicious moment—just two months before ChatGPT publicly launched in November 2022, exploding widely held understandings of what machines can do.

Even as Overman began enlisting AI for his research, he grew wary of where the technology was headed. “This isn’t only about the apocalyptic…

QMS and Standards
The Hidden Cost of Building Your Own QMS
Etienne Nichols

Most early-stage medical device companies never decide to skip a quality management system (QMS). They just never decide to buy one. The founding team opens a shared drive, builds a spreadsheet for design inputs and outputs, starts a document register in another tab, and agrees to sort out the real system closer to submission. On the invoice, that approach costs nothing. But that zero is…

Metrology
When Scientists Become Accidental Detectives
Megan King

Painter Bob Ross taught us that “happy accidents” can make beautiful art. Happy accidents also happen in science when experiments take research in unexpected directions. One dramatic example is Sir Alexander Fleming’s accidental discovery of penicillin.

Not all unexpected scientific developments are that momentous, but our NIST researchers have found similarly unexpected…

Featured Video

What’s a 150-Year-Old Meat Chopper Have to Do With America’s Favorite Sports Car?

Videos

Starrett HDV250 Video Comparator
Features
Don’t Buy the Fix Before You Find the Problem
Steve DeWitt
A problem shows up, and the fix usually arrives five minutes later. “We need more training.” “We…
The Secret Keys to a Great Pitch
Mike Figliuolo
People pitch ideas all the time. Most of those pitches never get heard. Why? Because they don’t…
The Most Dangerous Sentence in Manufacturing
Konstantin Saifoulline
It’s one of the most dangerous sentences you can hear on a factory floor: “The drawing is updated,…
Lithium Batteries May Help Unravel Mystery of Ancient Papyrus Scrolls
Ron Cowen
Four years ago, National Institute of Standards and Technology (NIST) researcher Cyrus Daugherty…
ISO 9001:2026 Ethics and Quality Culture
William A. Levinson
Leadership responsibility is included in ISO 9001:2026, Clause 5.1.1,  to promote quality culture…
What Do AI and Jurassic Park Have in Common?
Megan Wallin-Kerth, Greg Hutchins
Given that AI has been this century’s biggest disruptor for nearly every industry in the world, it…
Closing the Gap Between Traceability Platforms and Your QMS
Santoshi Muriki
As food companies stand up digital traceability platforms to meet FSMA 204 requirements—now due by…
More Features
News
ISO Adopts Paris Statement
(ISO: Geneva) -- The International Organization for Standardization (ISO) has adopted the Paris…
AI4RVI Launches Edgevision, an NVIDIA-Powered Remote Visual Inspection System
(AI4RVI Inc.: Chester, NJ) -- AI4RVI has announced the launch of Edgevision, a next-generation…
Expanding Nanopositioning Options With Bi-Phase Piezo Motors
(PI: Shrewsbury, MA) -- Physik Instrumente (PI) is expanding its bi-phase inertia drive (BIX)…
Fast Company Honors World’s First Fleet-Capable Downward-Drilling Robot
(DEWALT: Towson, MD) -- DEWALT, a Stanley Black & Decker brand renowned for innovation on the…
Avalue Expands AI Computing Portfolio
(Avalue Technology: Marlboro, NJ) -- As artificial intelligence expands across industrial…
Fluor Joint Venture Selected for LNG Canada Phase 2 Expansion
(Fluor: Irving, TX) -- Fluor Corp. has announced that its joint venture with JGC Corp. has been…
Video Borescope Inspection Camera From GARDCO
(GARDCO: Columbia, MD) -- Paul N. Gardner Co. (GARDCO), worldwide distributors, producers, and…
Key Technology Introduces New Enhancements for COMPASS Optical Sorters
(Key Technology: Walla Walla, WA) -- Key Technology, a member of the Duravant family of operating…
More News

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