Today in Quality Digest
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Try this exercise with your teams if you want them to really see what great customer service is. Photo by Nathan Dumlao on Unsplash
Customer Care
Mike Figliuolo
It’s all well and good to pontificate about “the customer comes first” or “deliver outstanding service,” but often it’s hard for your team members to wrap their heads around what that really means.…
Featured Video
Hexagon’s Revolutionary Handheld 3D Scanners can Reduce Inspection Times by 50%
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Videos
The customer is in the room
Features
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Stephanie Ojeda
Customer complaints are a fact of life in any industry. Even though manufacturers would prefer not…
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Andreas Janz, Horacio Falcão
Failing to identify faults seems to be a prevalent issue nowadays, considering recent reports of…
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Jones Loflin
I was driving along listening to the audio book Trust, by Henry Cloud (Faith Words, 2023). When the…
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Mike Figliuolo
Congratulations! You’ve arrived. You’ve earned that nice cushy office where you can shut the door…
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Creaform
When it comes to aircraft, poorly documented dents can lead to more significant problems,…
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James Chan
Thoughtful planning is the cornerstone of an effective preventive maintenance program. Your…
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Lawrence Goodman
Here are just a few potential advantages of 3D drug printing—a new system for manufacturing drugs…
News
(ANCA: Melbourne, Australia) -- ANCA, a global leading manufacturer of CNC tool and cutter grinders…
(Renishaw: West Dundee, IL) -- Renishaw’s new TEMPUS technology enables users of RenAM 500 series…
(NIST: Gaithersburg, MD) -- In humankind’s ever-ticking pursuit of perfection, scientists have…
(Omnex: Ann Arbor, MI) -- Omnex has announced its latest webinar, “The Audit Outsourcing Solution:…
(ORNL: Oak Ridge, TN) -- Researchers at the U.S. Department of Energy’s Oak Ridge National…
(Dürr: Deer Park, NY) -- In 2022, Dürr, GROB, and Manz formed the first European partnership in…
(Teledyne: Waterloo, Ontario) -- Teledyne DALSA, a Teledyne Technologies company, has launched its…