Walk any well-run plant and you’ll find statistical process control doing quiet, faithful work: control charts on the critical dimensions; capability studies before a line change; gage R&R before anyone trusts a measurement; out-of-control signals investigated; root causes found; corrective actions closed. Quality professionals built this discipline over 70 years, and manufacturing is…

When doctors need to deliver precise doses of medicine on a strict schedule, they often administer it intravenously. Intravenous drug delivery methods need to carefully control the flow of medicine into a patient. Knowing the medicine’s flow rate—or the volume of fluid flowing into the patient each second or minute—is crucial to delivering the right amount of medicine at the right time.

Trust is the foundation of business and commerce. Every transaction, partnership, and working relationship depends, to some degree, on confidence that others will deliver on their commitments.

In business, we often focus on customer trust that products and services will meet their needs and expectations. But that’s only part of the picture. Employees need confidence in…